PAULETTE RODRIGUEZ
Deltona,United States
Summary
Professional United States Postal Service worker with over nine years of experience in a fast-pace, high-volume mail delivery environment. Recognized for innovative problem-solving skills and ability to remain calm under pressure. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Successfully resolved over 500 customer concerns by meticulously collecting data and customer statements. Managed both retail and carrier departments, leading to district recognition as the best-performing office.
Overview
10
10
years of professional experience
Work History
Letter Carrier
United States Postal Service, USPS
08.2014 - Current
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
Acting-Customer Service Supervisor
United States Postal Service, USPS
09.2016 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Bachelor Degree in Criminal Justice -
Stockton University
Absecon, NJ01.2013
Skills
- Proficient in Spanish
- Logistics understanding
- Safety awareness
- Memory retention
- Goal-Oriented
- Complex Problem-Solving
- Schedule development
- Decision-Making
- Effective Communication
- Organizational Skills
- Analytical Thinking
- Team building
- Interpersonal Skills
- Self Motivation
- Task Prioritization
- Project Planning
Timeline
Acting-Customer Service Supervisor
United States Postal Service, USPS
09.2016 - 06.2022
Letter Carrier
United States Postal Service, USPS
08.2014 - Current
Bachelor Degree in Criminal Justice -
Stockton University
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