Paulette WhiteEagle
Amarillo,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Dynamic customer service with 20+ years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender/Janitor
Boscos Lounge
09.2017 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Pet Care Associate
P & R Pet Sitting Services
04.2006 - 03.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
Bartender
No Dog Allowed
01.2009 - 07.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Gunderson High School
San Jose, CA06.1988
Skills
- Teamwork and Professionalism
- Handling Difficult Customers
- Forecast Preparation
- Liquor, Beer and Wine Knowledge
- Cash Handling and Management
- Bar Operations and Logistics
- Supply and Inventory Maintenance
- Outstanding Customer Service
- Energetic and Outgoing
- Liquor Law Compliance
- Engaging Customers
Certification
TABC/Food Handlers Certification
Timeline
Bartender/Janitor
Boscos Lounge
09.2017 - Current
Bartender
No Dog Allowed
01.2009 - 07.2017
Pet Care Associate
P & R Pet Sitting Services
04.2006 - 03.2022
High School Diploma -
Gunderson High School
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