Paulette Williams
Customer Sales Representative
Baltimore,MD
Summary
Experienced Customer Service Representative with expertise in effective communication, active listening, and analytical problem-solving. Dedicated to enhancing customer satisfaction through service-oriented interactions, tailored solutions, and a deep understanding of customer needs. Committed to cultivating lasting relationships and fostering customer loyalty through personalized support and exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
04.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Nutritionist/Quality Assurance Manager
Service Source, LLC
01.2012 - 12.2019
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Improved clients'' overall health by developing personalized nutrition plans tailored to their needs.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Adjunct Faculty Instructor
American Public University System Apus
08.2011 - 12.2019
- Served on curriculum development committees, contributing expertise in subject area to enhance overall program quality.
- Collaborated with colleagues to develop interdisciplinary courses, fostering a comprehensive understanding of subject matter.
- Participated in ongoing professional development opportunities, staying current with industry trends and emerging pedagogical approaches.
- Promoted academic integrity by implementing strict plagiarism policies and educating students on proper citation techniques.
Food Service Director
Little Sisters Of The Poor
01.2006 - 05.2011
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Education
HIGH SCHOOL GRADUATE OR EQUIVALENT -
MBA - Healthcare Management
American InterContinental University
Atlanta, United States 05.2001 -
Bachelor of Science - Healthcare Administration
Washington Adventist University
Takoma Park, United States 05.2001 -
Timeline
Customer Service Representative
Southwest Airlines
04.2023 - 12.2024
Nutritionist/Quality Assurance Manager
Service Source, LLC
01.2012 - 12.2019
Adjunct Faculty Instructor
American Public University System Apus
08.2011 - 12.2019
Food Service Director
Little Sisters Of The Poor
01.2006 - 05.2011
MBA - Healthcare Management
American InterContinental University
05.2001 -
Bachelor of Science - Healthcare Administration
Washington Adventist University
05.2001 -
HIGH SCHOOL GRADUATE OR EQUIVALENT -
Skills
Customer service
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