Paulette Gigi Arrocena-Bumanglag

• Managed patient scheduling and appointments to optimize office workflow.
• Assisted patients with insurance verification and billing inquiries to enhance service delivery.
• Coordinated communication between dental staff and patients to improve overall experience.
• Maintained accurate patient records using electronic health record systems for compliance and efficiency.
• Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
• Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
• Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
• Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
• Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.

• Responsible for providing exemplary guest and member services at the San Gabriel Country Club, ensuring satisfaction in all areas
• Worked closely with all department managers to keep members up-to-date and well informed of events through monthly bulletin board postings, fliers, and other forms of communication
• Developed marketing materials including flyers, monthly newsletters, website updates, social media posts within Adobe and Microsoft tools
• Coordinated and attended special events, including setup, parties, clinics, and tournaments
• Coordinated special events that caters to over 100 customers

Career Certifications: Professional Certification in Massage Therapy (Glendale Career College)

California Food Handlers Certification