PAUL IGNACIO TORO.
Hospitality Professional
Key West,FL
Summary
Seasoned and experienced hospitality professional, highly motivated and dedicated to a healthy work/life balance. Guest driven approach with the emphasis on quality, accuracy, and consistency. Driven streamlined service to create a paramount experience through dialogue and cohesiveness. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation.
Overview
25
25
years of professional experience
Work History
Bartender
Matts @ The Perry Hotel Key West
KEY WEST, United States
09.2021 - 09.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Bartender
Sheraton Bay Point Resort
04.2021 - 09.2021
- Created and helped maintain guest experience at top rated resort
- Worked at various outlets with different menus and systems
- Followed systems and menu specs to create consistency
Bartender
Esca
New York, NY
09.2019 - 03.2020
- High Profile restaurant with extensive wine and food concept
- Helped guide guests in wine / cocktail choices with food pairings and education
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Skillfully anticipated and addressed guests' service needs
Floor Manager / Bartender
SpiN
New York, NY
03.2019 - 09.2019
- Developing staff to compliment new concept of 10 year plus successful company
- Organizing standards and procedures to help drive team sales and create repeat guests
- Instilled systems to streamline service and to help develop associates thru daily training and meetings
- Huge floor presence to help drive and inspire associates to create team-based environment
Floor Manager
Carmine’s Italian Restaurant
New York, NY
02.2018 - 07.2018
- Completed 6-week BOH and FOH training focusing on recipes, procedures, and company standards
- Maintained cohesiveness with team / management to oversee staff of over 100 with $13Million in annual sales
- Helped organize and execute parties from 25 to 250-seat dining room and private room
- Engaging and Charismatic approach to daily pre-shift meetings to help moral and motivate associates.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
General Manager
Wood & Fire
Pleasantville, NY
12.2015 - 10.2017
- Oversaw daily Restaurant operations with over 3.5million in sales with multiple revenue streams
- Managed and coordinated FOH, Counter/Phones, Delivery and trained Staff and Management teams
- Constant monitoring of Social Media outlets to communicate incoming and outgoing reviews/correspondences
- Optimized profits by controlling food, beverage, and labor costs daily
- Carefully prepared weekly payroll to keep up with projected revenue
- Profession references upon request
Education
Sports Psychology
Southern Connecticut State University
New Haven, CTSkills
Classic cocktails
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Train people well enough so they can leave. Treat them well enough so they don't want to."
Richard Branson
Timeline
Bartender
Matts @ The Perry Hotel Key West
09.2021 - 09.2022
Bartender
Sheraton Bay Point Resort
04.2021 - 09.2021
Bartender
Esca
09.2019 - 03.2020
Floor Manager / Bartender
SpiN
03.2019 - 09.2019
Floor Manager
Carmine’s Italian Restaurant
02.2018 - 07.2018
General Manager
Wood & Fire
12.2015 - 10.2017
Sports Psychology
Southern Connecticut State University
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