PAUL IGNACIO TORO.
Hospitality Professional
Key West,FL
Summary
Seasoned and experienced hospitality professional, highly motivated and dedicated to a healthy work/life balance. Guest driven approach with the emphasis on quality, accuracy, and consistency. Driven streamlined service to create a paramount experience through dialogue and cohesiveness. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation.
Overview
25
25
years of professional experience
Work History
Bartender
Matts @ The Perry Hotel Key West
KEY WEST, United States
09.2021 - 09.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Bartender
Sheraton Bay Point Resort
04.2021 - 09.2021
- Created and helped maintain guest experience at top rated resort
- Worked at various outlets with different menus and systems
- Followed systems and menu specs to create consistency
Bartender
Esca
New York, NY
09.2019 - 03.2020
- High Profile restaurant with extensive wine and food concept
- Helped guide guests in wine / cocktail choices with food pairings and education
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Skillfully anticipated and addressed guests' service needs
Floor Manager / Bartender
SpiN
New York, NY
03.2019 - 09.2019
- Developing staff to compliment new concept of 10 year plus successful company
- Organizing standards and procedures to help drive team sales and create repeat guests
- Instilled systems to streamline service and to help develop associates thru daily training and meetings
- Huge floor presence to help drive and inspire associates to create team-based environment
Floor Manager
Carmine’s Italian Restaurant
New York, NY
02.2018 - 07.2018
- Completed 6-week BOH and FOH training focusing on recipes, procedures, and company standards
- Maintained cohesiveness with team / management to oversee staff of over 100 with $13Million in annual sales
- Helped organize and execute parties from 25 to 250-seat dining room and private room
- Engaging and Charismatic approach to daily pre-shift meetings to help moral and motivate associates.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
General Manager
Wood & Fire
Pleasantville, NY
12.2015 - 10.2017
- Oversaw daily Restaurant operations with over 3.5million in sales with multiple revenue streams
- Managed and coordinated FOH, Counter/Phones, Delivery and trained Staff and Management teams
- Constant monitoring of Social Media outlets to communicate incoming and outgoing reviews/correspondences
- Optimized profits by controlling food, beverage, and labor costs daily
- Carefully prepared weekly payroll to keep up with projected revenue
- Profession references upon request
Education
Sports Psychology
Southern Connecticut State University
New Haven, CTSkills
Classic cocktails
Liquor, beer and wine knowledge
Creative mixology
Engaging personality
Highly reliable
Effective leader
Conflict resolution
Steps of Service
Menu memorization
Fluency in English/Spanish
Food Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Train people well enough so they can leave. Treat them well enough so they don't want to."
Richard Branson
Timeline
Bartender
Matts @ The Perry Hotel Key West
09.2021 - 09.2022
Bartender
Sheraton Bay Point Resort
04.2021 - 09.2021
Bartender
Esca
09.2019 - 03.2020
Floor Manager / Bartender
SpiN
03.2019 - 09.2019
Floor Manager
Carmine’s Italian Restaurant
02.2018 - 07.2018
General Manager
Wood & Fire
12.2015 - 10.2017
Sports Psychology
Southern Connecticut State University