Paulina Cervantes
Long Beach,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and contribution to team success. Good at troubleshooting problems and bringing solutions. Detail-oriented, with 8 years of comprehensive experience cultivating positive relationships and exceeding goals.
Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Trilingual English-Spanish-French. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Account Manager
Onefinestay
Long Beach , CA
12.2022 - Current
- Managed over 150+ accounts in three different territories representing $7M of ANR. Maximized current key accounts by identifying and developing the most profitable units.
- Worked directly with the Brand & Marketing team to bring on new supply as well as managed and reviewed existing supply channels to ensure they are effective and commercially viable.
- Served as the first point of contact and created strong relationships through reoccurring syncs and frequent personal communication.
- Brand Ambassador. Ensured clients that our company is the best option for guests and homeowners alike, building our network and presented product features and advantages to potential customers during monthly webinars.
- Analyzed data and financial metrics to strategize and ensure accounts hit quarterly targets.
Account Manager
BoutiqueHomes
Los Angeles
02.2016 - 12.2022
- Procured the majority of the BoutiqueHomes portfolio, incorporating 500+ luxury properties. Process included scouting, contacting and building relationships with home owners, as well as contract execution and onboarding onto the companies platform.
- Curated biweekly newsletter sent to over 100,000 subscribers through a creative approach, increasing website traffic which generated 70% of sales through hyper-targeting campaigns.
- Initiated and built strategic relationships with companies such as Goop, Conde Nast Traveler, AD, Vogue, Dezeen to grow new business and increase brand presence.
Social Media Manager and Digital Content Editor
BoutiqueHomes
Los Angeles , CA
03.2015 - 02.2019
- Responsible for managing social media accounts: Organically grew Instagram account to 70,000 followers without ad spend by consistently posting top in class content and launching strategic campaigns
- Maintained copyright compliance by cross-referencing content across various platforms and continuously communicating with property owners
- Strategically using seasonality, holidays, and different geographies to drive engagement year round
Education
Bachelor of Science - Graphic Design
Universidad Anahuac
Mexico City05-2015
Skills
- Lead Development
- Lead Prospecting
- Data Analytics
- Sales Development
- Account Development
- Contract Negotiation
- Client Relationship Management
- Issue Resolution
- CRM Systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Timeline
Account Manager
Onefinestay
12.2022 - Current
Account Manager
BoutiqueHomes
02.2016 - 12.2022
Social Media Manager and Digital Content Editor
BoutiqueHomes
03.2015 - 02.2019
Bachelor of Science - Graphic Design
Universidad Anahuac
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