Paulina Chavez
Laramie
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Server/ Bartender
Rib And Chop House
10.2024 - Current
- Demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serving food and beverages promptly with focused attention to customer needs.
- Working with POS system to place orders, manage bills, and handle complimentary items.
- Collaborating with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivating warm relationships with regular customers.
Server/ Bartender
Altitude Chophouse And Brewery
04.2022 - 10.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Manager
Domino's Pizza
06.2020 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Server
Outback Steakhouse
08.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager/Food Delivery Driver
Dominos Pizza
02.2015 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Education
Criminal Justice
Arizona State University
Tempe, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Multitasking and organization
- Cool under pressure
- High energy and stamina
- Adaptable and flexible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Volunteering at local animal shelters and rescue organizations
- Animal Care
- Animal Welfare Advocacy
Timeline
Server/ Bartender
Rib And Chop House
10.2024 - Current
Server/ Bartender
Altitude Chophouse And Brewery
04.2022 - 10.2024
Manager
Domino's Pizza
06.2020 - 05.2021
Server
Outback Steakhouse
08.2019 - 06.2020
Manager/Food Delivery Driver
Dominos Pizza
02.2015 - 10.2018
Criminal Justice
Arizona State University
Similar Profiles
Krysta VoorhiesKrysta Voorhies
Supervisor/Server/Bartender at Rib And Chop HouseSupervisor/Server/Bartender at Rib And Chop House
Alicea JonesAlicea Jones
Wait Staff Member at Rib And Chop HouseWait Staff Member at Rib And Chop House
Samuel ThomasSamuel Thomas
Lead Busser at Rib And Chop HouseLead Busser at Rib And Chop House