Paulina Cintron
Jersey City
Summary
Motivated customer service professional with excellent communication skills, bilingual fluency in Spanish, and a talent for resolving issues with empathy and efficiency. Quick learner with natural leadership abilities and a passion for helping people.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Capsule
New York
02.2021 - Current
- Provide exceptional customer service by assisting patients with prescription orders, insurance inquiries, and medication questions over the phone, and through digital platforms.
- Process and fill prescriptions accurately, while adhering to HIPAA regulations and pharmacy guidelines.
- Support the pharmacy team in managing inventory, tracking orders, and maintaining a clean, organized workspace
- Demonstrated leadership by resolving customer issues professionally and efficiently.
Customer Service Representative
Healthfirst
New York
10.2017 - 04.2021
- Addressed and resolved patient inquiries, ensuring compassionate and timely responses that enhanced overall customer satisfaction.
- Facilitated clear communication between patients and healthcare professionals in both English and Spanish.
- Managed and updated medical records accurately while complying with HIPAA and privacy guidelines.
Education
Some College (No Degree) - Computer Science
Iona College
New Rochelle, NYSkills
- Bilingual Communication: Fluent in English and Spanish, enabling effective interaction with a diverse range of patients and clients
- Customer Service Excellence: Proven ability to listen, empathize, and provide solutions quickly, ensuring high customer satisfaction
- Phone & Interpersonal Skills: Experienced in handling high-volume calls with a professional yet friendly demeanor
- Attention to Detail: Accurate in processing prescriptions and managing records, ensuring compliance with HIPAA guidelines
- Medical & Pharmacy Knowledge: Familiar with pharmacy operations, insurance processing, and healthcare protocols
- Adaptability & Quick Learning: Fast learner who adjusts rapidly to new technologies and operational changes
Timeline
Pharmacy Technician
Capsule
02.2021 - Current
Customer Service Representative
Healthfirst
10.2017 - 04.2021
Some College (No Degree) - Computer Science
Iona College