Paulina Darrell
Surprise,AZ
Summary
Accomplished Assistant Director focused on streamlining operations and increasing team productivity. Fully versed in office functions to meet deadlines. Mentors and coaches staff to optimal levels of productivity and leadership. Combines cross-functional competencies in operations planning and customer retention to develop and coach staff while interfacing with executives. Successful in executing standard operating procedures to positively impact organizational goals. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Director
Benevilla
Surprise, AZ
02.2022 - 09.2023
- Provided safe, nurturing and stimulating environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Maintained accurate records of daily attendance and other related information.
- Observed and monitored the safety of all children in care.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Collaborated with colleagues to provide a high standard of care for each child.
- Ensured compliance with relevant legislation, standards and regulations.
- Supported the development of individual plans based on the interests and abilities of each child.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Provided guidance on social interaction among peers within the group setting.
- Organized special events such as birthday parties or holiday celebrations.
- Assisted in meal preparation including preparing snacks and drinks.
- Supervised naptime routines and ensured proper sleep habits were maintained.
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Responded promptly to incidents or emergencies according to established protocols.
- Conducted daily health checks including temperature taking and recording results.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Monitored children's play activities to verify safety and wellness.
- Supported children's emotional and social development with one-on-one attention.
- Secured indoor and outdoor premises to protect children.
- Used clear communication and professionalism to develop constructive relationships with families.
- Maintained safety and security of up to 80 children, reducing minor mishaps with stringent supervision and basic safety protocols.
- Observed behavioral issues to alert parents or guardians.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Supported work-life balance to improve staff morale.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated daily with classroom teachers to keep activities running smoothly.
Lead Infant Room Teacher
Wirtzies Preschool and Childcare
Surprise, AZ
08.2018 - 02.2022
- Developed and implemented lesson plans to engage infants in activities such as singing, reading stories, and playing games.
- Provided a safe and nurturing environment to ensure the physical, emotional, cognitive and social development of each infant.
- Observed infants' behavior and documented progress on daily basis.
- Assisted with diaper changes, bottle feedings, nap times, meal times and other routines.
- Supervised assistants or aides who provided direct care for infants.
- Ensured that all safety standards were met at all times.
- Maintained records of attendance, meals served and medications administered.
- Established positive relationships with parents by providing them with updates about their children's development through verbal communication or written reports.
- Participated in parent-teacher conferences to discuss children's progress or challenges.
- Collaborated with colleagues to plan special events such as field trips or holiday parties.
- Attended staff meetings to discuss best practices for working with infants and toddlers.
- Organized learning materials and resources within the classroom setting to promote creative play experiences for infants.
- Responded promptly to any emergency situations that may arise during class time.
- Encouraged language development by engaging infants in conversations throughout the day.
- Supported the physical activity needs of each infant by facilitating outdoor activities such as walks or playground visits.
- Performed light housekeeping duties including cleaning toys and surfaces after use.
- Maintained accurate records of students' developmental milestones according to state regulations.
- Monitored health conditions of enrolled students including allergies, immunizations.
- Communicated regularly with families regarding their child's growth and development.
- Provided guidance for teaching assistants on how best to meet the needs of individual children.
- Maintained infants' schedules with balanced approach managing rest and play.
- Upheld hygiene standards by changing babies' diapers every 2 hours or as necessary.
- Kept adequate supplies on hand to meet each baby's needs and worked with parents to restock items.
- Offered children as young as 8 weeks opportunities to learn with age-appropriate activities.
- Read aloud and played alphabet games to encourage early literacy.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Participated in workshops, trainings and conferences to improve educational skills.
Receptionist Assistant
All Pets Animal Hospital
Clovis, NM
06.2012 - 10.2015
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Kept track of client's payment history and updated account information accordingly.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Generated reports on animal health care trends based on data gathered from client visits.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
Child and Youth Program Assistant
DOD Child Development Center
Misawa AFB, Japan
06.2008 - 01.2009
- Provided guidance and mentorship to children in a recreational setting.
- Conducted individual and group activities to develop social skills among participants.
- Supervised children while they participated in various games and activities.
- Maintained safety standards during all activities.
- Monitored participant behavior, providing positive reinforcement when appropriate.
- Supported the development of age-appropriate lesson plans for youth programs.
- Ensured that all equipment was properly maintained and stored after each activity session.
- Facilitated communication between parents and guardians and program staff members.
- Developed creative arts projects for children based on their interests.
- Attended trainings related to youth programming best practices.
- Created a safe environment where children can express themselves freely.
- Helped maintain accurate records of attendance, progress reports.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
Department Manager
Michels Arts and Crafts Store
Surprise, AZ
10.2005 - 11.2007
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
High School #4
Poland06-2001
Some College (No Degree) - Marketing
School Of Administration And Marketing
PolandSkills
- Operations Management
- Employee Relations
- Staff Development
- Program coordination
- Staff Management
- Schedule Management
- Customer Service
- Documentation And Reporting
- Relationship Building
- Employee Coaching and Mentoring
- Adaptability and Flexibility
- Good Judgment
- Hiring and Training
- Customer Relationship Management
- Written Communication
- Interpersonal Relations
- Reliability
Affiliations
- Camping
- Cooking
- Reading
Languages
Polish
Professional
English
Professional
Accomplishments
- Employee of the year Award 2019
- Advanced to a Assistant Director from Lead Teacher position
- Advanced from a seasonal worker to a Department Manager in a short period of time
Certification
- Over 100 hours of recorded trainings in child care industry
- In 2022 successfully finished Dental Assisting school
References
References available upon request.
Timeline
Assistant Director
Benevilla
02.2022 - 09.2023
Lead Infant Room Teacher
Wirtzies Preschool and Childcare
08.2018 - 02.2022
Receptionist Assistant
All Pets Animal Hospital
06.2012 - 10.2015
Child and Youth Program Assistant
DOD Child Development Center
06.2008 - 01.2009
Department Manager
Michels Arts and Crafts Store
10.2005 - 11.2007
High School Diploma -
High School #4
Some College (No Degree) - Marketing
School Of Administration And Marketing