Paulina Delmore
Rock Island,IL
Summary
Dedicated and compassionate professional with experience in customer service, client education, and team collaboration. Passionate about animal care and education, with a strong desire to contribute to PetSmart's mission. Proven ability to manage multiple responsibilities, provide exceptional customer experiences, and educate clients on various treatments and self-care practices. Currently pursuing a career in animal care and public education through the development of a reptile education business.
Overview
5
5
years of professional experience
Work History
IT Apprentice
John Deere
07.2023 - Current
- Engaged with business owners to gather requirements and ensure that enhancements meet their needs and expectations.
- Collaborated effectively within an agile team environment to deliver software projects.
- Demonstrated excellent problem-solving and communication skills to ensure smooth project delivery.
Licensed Massage Therapist
Lindstrom Chiropractic Clinic
10.2020 - 02.2023
- Provided exceptional customer service by developing and implementing personalized treatment plans for clients.
- Educated clients on the benefits of various treatments and self-care practices, enhancing their understanding and satisfaction.
- Managed patient schedules and maintained detailed client records, ensuring a smooth operation of daily activities.
- Built strong relationships with clients, resulting in repeat business and positive feedback.
Licensed Massage Therapist
Hand and Stone Massage and Facial Spa
10.2020 - 07.2021
- Delivered high-quality massage therapy services, ensuring customer satisfaction and retention.
- Educated clients on post-treatment care and wellness practices to improve their overall health.
- Collaborated with front desk staff to schedule appointments and handle customer inquiries efficiently.
Spa Associate
Hand and Stone Massage and Facial Spa
12.2019 - 10.2020
- Assisted massage therapists with maintenance tasks, ensuring a clean and welcoming environment for clients.
- Provided excellent customer service, ensuring client satisfaction and a positive spa experience.
Education
Certificate - Software Development
Discovery Partners Institute
Chicago, IL04.2023
Associate's in General Studies -
Waubonsee Community College
Sugar Grove, IL12.2022
Bachelor of Arts - Social Prevention And Rehabilitation
University of Warsaw
Warsaw, Poland06.2013
Skills
- Customer Service
- Team Collaboration
- Time Management
- Problem-solving
- Attention to Detail
- Active Listening
Languages
English
Full Professional
Polish
Native or Bilingual
Timeline
IT Apprentice
John Deere
07.2023 - Current
Licensed Massage Therapist
Hand and Stone Massage and Facial Spa
10.2020 - 07.2021
Licensed Massage Therapist
Lindstrom Chiropractic Clinic
10.2020 - 02.2023
Spa Associate
Hand and Stone Massage and Facial Spa
12.2019 - 10.2020
Certificate - Software Development
Discovery Partners Institute
Associate's in General Studies -
Waubonsee Community College
Bachelor of Arts - Social Prevention And Rehabilitation
University of Warsaw
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