Paulina Dominguez
Tempe
Summary
I am a highly motivated business law major at Arizona State University with experience with payroll processing, tax compliance, and employee compensation. Utilizes payroll software to streamline operations and ensure accuracy. Track record of maintaining compliance with regulatory guidelines and enhancing team productivity.
Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.
Overview
3
3
years of professional experience
Work History
Payroll Specialist
Automatic Data Processing, Inc, ADP
Tempe, AZ
04.2025 - Current
- Processed bi-weekly payroll for over 1,000 employees, ensuring timely and accurate disbursements.
- Utilized ADP's payroll software to manage employee records and tax withholdings efficiently.
- Resolved payroll discrepancies through detailed analysis and effective communication with employees.
- Collaborated with HR to implement updates in payroll policies and procedures for compliance.
- Streamlined data entry processes, reducing errors and improving overall efficiency of payroll operations.
- Assisted administrator's with their employees' with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to payroll administrators regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
Retail Associate
Adidas
Chandler, Arizona
10.2022 - 04.2025
- Stocked shelves while maintaining neat and orderly store
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers
- Processed payments and handled exchanges, returns and refunds according to company policy
Discover Agent
Education at Work
Tempe, Arizona
11.2023 - 03.2025
- Provided exceptional customer support by managing outbound calls to Discover Cardholders with past-due balances, demonstrating effective communication and problem-solving skills.
- Ensured all customer interactions adhered to compliance standards, including accurate updates of contact information and delivering scripted disclosures.
- Worked in a fast-paced, goal-oriented environment, meeting departmental quality standards and call metrics.
- Developed valuable soft skills such as adaptability, teamwork, and dependability while gaining technical experience through paid training and mentorship opportunities.
- Built professional development skills in effective communication, organization, and customer service, preparing for post-graduate career opportunities.
Education
Bachelor of Arts - Business Law
Arizona State University
Tempe, Arizona05.2026
Skills
- Proficient in Microsoft Office
- Experience with Excel SQL
- CRMA Software
- Fluent Spanish speaker, Proficient writer
- Payroll processing
- Payroll administration
- Payroll auditing
- Proficient in ADP WorkForce Now
- Multi-state payroll
- Investigating discrepancies
- Automated and manual check processing
Relevant Courses
- Uses of Accounting Info I & II
- Business Writing
- Computer Appls&Info Technology
Languages
Spanish
Native or Bilingual
Timeline
Payroll Specialist
Automatic Data Processing, Inc, ADP
04.2025 - Current
Discover Agent
Education at Work
11.2023 - 03.2025
Retail Associate
Adidas
10.2022 - 04.2025
Bachelor of Arts - Business Law
Arizona State University