Paulina Duran
El Paso,TX
Summary
Eager to grow in a business , my communication and people skills make me very proud and I know they can be used to benefit a company. I am willing to always do more and achieve for the best. Everyday is a learning experience.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
09.2022 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Teacher
Flying Colors Learning Center
08.2021 - 08.2022
- Created and developed lesson plans to meet students' academic needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Sales Agent
Farmers Insurance Company
01.2018 - 03.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
Associates - Multidisciplinary Studies
El Paso Community College
El Paso, TXHigh School Diploma - High School
Franklin High School
El Paso, TXSkills
Costumer Service , Bilingual, Sales Experience, Time Management, Leadership, Assistant Training , Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dunkin Donuts
09.2022 - Current
Lead Teacher
Flying Colors Learning Center
08.2021 - 08.2022
Sales Agent
Farmers Insurance Company
01.2018 - 03.2020
Associates - Multidisciplinary Studies
El Paso Community College
High School Diploma - High School
Franklin High School
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