Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hanna P. Gallegos

El Paso,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Counter

Dairy Queen
06.2021 - 10.2021
  • Manage multiple tasks in high-volume environment.
  • Greet customers with smile and provide helpful suggestions.
  • Clean and maintain dining area and condiment stations.
  • Maintain clean and safe workstation while adhering to all food safety and sanitation regulations.
  • Process customer orders and accurately enter into order system.
  • Process sales transactions using POS system.

Barista

Starbucks
01.2021 - 05.2022
  • Pleasantly interact with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, machines and seating areas daily.
  • Memorize recipes for coffee beverages and seasonal offerings.
  • Recommend new products based on basic understanding of individual customer needs and preferences.
  • Maintain regular and consistent attendance and punctuality.
  • Use POS system to accurately enter orders and process payments.

Hostess & Retail

Cracker Barrel
12.2022 - Current
  • Greet customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answer customer questions about hours, seating, accurate wait times, and menu information.
  • Use cash registers and credit card machines to cash out customers.
  • Help locate merchandise, and suggested suitable options.
  • Drive customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Promoted offerings by expressing company brand, products, services and solutions to customers.

Education

No Degree - Public Finance

UTEP
500 W University Ave, El Paso, TX 79968
12.2025

High School Diploma -

Eastlake Highschool
13000 Emerald Pass Ave, El Paso, TX 79928
06.2022

Skills

  • Guest Service Management
  • Retail Transactions Processing
  • Strong Communication and Interpersonal Skills
  • Multitasking Strengths
  • Product and Service Sales
  • Stocking and Replenishing
  • MS Office
  • Product Recommendations
  • Heavy Lifting
  • Computer Skills
  • Customer Needs Assessments

Certification

  • Licensed Food Handlers
  • Microsoft Word, Powerpoint, Excel Certified
  • Cracker Barrel Trainer

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hostess & Retail

Cracker Barrel
12.2022 - Current

Front Counter

Dairy Queen
06.2021 - 10.2021

Barista

Starbucks
01.2021 - 05.2022

No Degree - Public Finance

UTEP

High School Diploma -

Eastlake Highschool

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Hanna P. Gallegos