Paulina Hernandez
Jacksonville,FL
Summary
Computer engineer certified as PMP and SAFe Advanced Scrum Master with work experience in USA IT Banking, Traveling IT, and Healthcare IT software companies. Leading IT Experience in all software life cycle areas for IT Software projects. Seasoned software engineer who is passionate about providing a great professional management experience, with a technical focus, not only to the team but the entire company and stakeholders. Can contribute to a company to develop and enforce standards of excellence that will increase productivity and improve the team environment. Strives to create productive standards that become part of the organization and achieves great results. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scrum Master - Project Manager
Nile Train
04.2023 - Current
- Onsite Scrum Master of 2 teams to be integrated to a company train, to leverage to team into SAFe Agile and improve performance
- Scrum ceremonies, handle all train requirements for the team, analyze and improve team’s performance, estimations and daily work.
Scrum Master - Software Renewal Program - Pharmacy
Walgreens Alliance
04.2020 - 04.2023
- Onsite Scrum Master for multi-site, multi-cultural, multi-time zone teams (2) in extensive and ambition 3-year renewal program
- Agile ceremonies facilitator, impediments/blockers resolution, dependencies handling, communication coordinator with several tracks
- Work planning, projections, performance reporting, team building, team planning, estimations
- My teams were recognized on several occasions due good performance, transparency and good working environment for all team members.
Project Manager - Crew Operations Systems
Carnival Cruise Line
10.2019 - 04.2020
- IT Project Management/Scrum Master Analyze health of IT Programs and all its projects in order to prevent and correct any issues to optimize quality, timelines, budget and client standards
- Not limited to prevention or correction but as well to any additional analysis required for IT system in development in order to adjust to key initiative objectives of client/organization
- Position also requires technical skills to analyze user requirements for design, development of applications and team management to develop same
- Position also includes ability to create, maintain and reinforce repository of project documentations for all governance mandates required by client.
Technology PMO
Travelport
07.2017 - 09.2019
- IT Program Management, Project analysis, prevention and correction of issues/Risk
- PPM Admin responsible of several projects worked by team as well as creating, maintaining project plans, billings and project estimations
- Last 7 Months in GIS- Global Infrastructure Services Projects.
PMO Finance and Risk
CitiBank
08.2016 - 07.2017
- Key initiative program management and standards reinforcement.
PM Initiatives / L3 Production Lead Coordinator
Bank of America
06.2013 - 07.2016
- Managing all projects related to keep production applications healthy and adjusted to constantly changing 10,000 network.
- PM for small enhancements and cross-functional coordination.
Developer for Fraud Initiatives Team
Bank of America
01.2013 - 06.2013
- Developer for Fraud initiatives team
- Developed in Actimize technology for fraud detection in banking
- Web services/plug in added for the fraud application
- Project based on new web services and logs management.
Onsite Production Support L3 Lead Fraud Apps
Bank of America
12.2011 - 01.2013
- Onsite Team Lead - L3 PROD support for Fraud detection in banking processes
- Coordinate and control all activities for the correct L3 support for Fraud Applications at the bank
- Worked with Actimize Products.
Nearshore L3 PROD Support for Bank of America Client / PM
TCS
06.2008 - 12.2011
- Nearshore resource for L3 Prod support for Fraud Detection in banking
- PM back up in organization for Fraud accounts leading till 110 people.
Education
Bachelor of Science in Computer Science, Computing engineer -
CUCEI - Centro Universitário De Ciencias Exactas (EN: University Center of Exact Science And Engineering)
Skills
- Scrum Master Certified - SAFe
- IT Project Management - MS Project, Excel, Word, PPT(Project Plans, Macros, Pivot Tables), Confluence
- Data Quality, SQL, Oracle
- Statistics
- Leadership
- Financial reporting
- Research/Self learner
- Change Management- Service Now
- Dependencies Management
- Certificates Renewal Management (SSL, External/Internal)
- Cross-functional Team management
- System Deployments
- SAAS, IAAS
- Programming Languages: JAVA,J2EE, MQs ,C,C,C#
- Agile Methodologies (Most recently SAFe)
- Azure/ JIRA (Proficient)
- Operative Systems: Unix/Windows/MAC OS
- Inspect systems, maintenance and development
Certification
- PMP
- PMI
- License 1415889
- SAFe Advanced Scum Master
- SAFe Scum Master
Tcs Details
813973, Jacksonville, FL, Green Card
Projects
McKesson Technology - MMS Nile Train, Successfully lead 2 Scrum team to be integrated into SAFe MMS Nile Train. Providing quality and experienced Scrum Master support to the teams and management. Support the team to start and excel to iterate in sprints providing valuable deliverables to McKesson Line of Business. Helped the team do design, test, document and implement successfully a process for business where they can integrate updated hierarchy to sales performance business system. Such process is now possible in as short as Same day when before it was a process of minimal 10+ business days. Walgreens Alliance - Renewal Program, Successfully development and implementation of a complete renewal program for Walgreens. Project was addressed as extremely ambitious with aggressive timelines; this new system was design and implemented in the planned 2 year timeline and is start running in 100+ Pharmacies by the end of the planned completed time. My teams, due the nature of the tract, successfully handled about 40% of the work with several challenging architectural implementation that were successfully overcome in order to provide a great, quality product. Carnival Cruise Line - IT Shipboard Cruise line (Crew Applications), Successfully provided immediate relief required by IT multi-locations team (Crew Applications) in order to resolve budgeting/Change Management/uAT management issues in the area. Helped to deliver 11 Successful sprints with an average of 20 - 35 User Stories. The deliveries were able to complete 3 stock projects and 3 brand new modules. Additionally, Technical work was covered with the Certificate set up and Renewal for the applications making sure the applications were always maintained well in productions as well. Travelport - Technology PMO - Agile Transformation, Successfully leading Agile (SAFe) transformation to move into Agile Software development methodology for an entire area of the company. Results on the transformation had been demonstrating better Software development improving the velocity, quality and less experience for the area.
Languages
English
Native or Bilingual
spanish
Native or Bilingual
Timeline
Scrum Master - Project Manager
Nile Train
04.2023 - Current
Scrum Master - Software Renewal Program - Pharmacy
Walgreens Alliance
04.2020 - 04.2023
Project Manager - Crew Operations Systems
Carnival Cruise Line
10.2019 - 04.2020
Technology PMO
Travelport
07.2017 - 09.2019
PMO Finance and Risk
CitiBank
08.2016 - 07.2017
PM Initiatives / L3 Production Lead Coordinator
Bank of America
06.2013 - 07.2016
Developer for Fraud Initiatives Team
Bank of America
01.2013 - 06.2013
Onsite Production Support L3 Lead Fraud Apps
Bank of America
12.2011 - 01.2013
Nearshore L3 PROD Support for Bank of America Client / PM
TCS
06.2008 - 12.2011
Bachelor of Science in Computer Science, Computing engineer -
CUCEI - Centro Universitário De Ciencias Exactas (EN: University Center of Exact Science And Engineering)
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