Paulina Jerez Robalino
127 Mount Sinai Coram Rd,NY
Summary
Experienced and results-oriented professional with a strong background in administrative and financial roles, including a successful tenure as an Administrative Assistant. Demonstrates excellence in customer service and Spanish communication, connecting effectively with diverse individuals. Highly motivated individual driven by a passion for helping others. Proven track record of project leadership and effective collaboration. Continuously seeks growth and development opportunities with unwavering eagerness to learn.
Overview
18
18
years of professional experience
Work History
Office Assistant Spanish Speaking
Suffolk County Department of Health Services - WIC
11.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Determines income eligibility.
- Prepares participant’s files and answer questions about WIC program.
- Schedule WIC remote and in person appointments
- Follows up with missed appointments.
Administrative Assistant- Bookkeeper
Dumbo Market
04.2019 - 11.2023
- Posted daily receipts and payments in accordance with corporate protocols.
- Collaborated with external auditors to facilitate annual audit process, providing necessary documentation as required.
- Facilitated better cash management, closely monitored cash flow statements.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
Price Accuracy Coordinator
Foodtown Supermarket
04.2011 - 04.2019
- Reduced pricing discrepancies by conducting regular audits on product prices and promotional offers.
- Trained new team members on company pricing policies and procedures, ensuring consistent implementation throughout the organization.
- Resolved customer inquiries regarding price adjustments, maintaining a high level of customer satisfaction.
- Managed price change requests, ensuring accurate entry into the system for seamless execution across departments.
- Informed customers of promotions to increase sales productivity and volume.
Head Cashier
Associated Supermarket
03.2007 - 04.2019
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
Education
Associate of Arts - Social Science & Humanities Latin American Studies
LaGuardia Community College
Long Island City, NY01-2025
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Community advocate
- Payroll Processing
- Spanish speaking
Timeline
Office Assistant Spanish Speaking
Suffolk County Department of Health Services - WIC
11.2023 - Current
Administrative Assistant- Bookkeeper
Dumbo Market
04.2019 - 11.2023
Price Accuracy Coordinator
Foodtown Supermarket
04.2011 - 04.2019
Head Cashier
Associated Supermarket
03.2007 - 04.2019
Associate of Arts - Social Science & Humanities Latin American Studies
LaGuardia Community College
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