Paulina Kachel
Queen Creek,AZ
Summary
Personable and dedicated customer service representative with extensive industry experience. Solid team player with a positive attitude and a proven ability to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and driving business growth.
Overview
5
5
years of professional experience
Work History
Sale Support Administrator
Axus Technology
04.2022 - Current
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
Pharmacy Technician
AllianceRx Walgreens Prime
12.2020 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Walgreens Boots Alliance Inc.
03.2020 - 12.2020
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Education
Bachelor of Arts - Public Administration
School of Computer Science And Management
Wroclaw, Poland07.2009
Skills
- Strong Organization
- Microsoft Office
- Salesforce proficiency
- Performance Tracking
- CRM Software
- Data Analytics
- Account Management
- Cross-Functional Communication
- Problem-Solving
- Time Management
- Customer Service
- Multitasking and Organization
- Adaptability and Flexibility
Websites
Languages
Polish
Native or Bilingual
German
Limited Working
Timeline
Sale Support Administrator
Axus Technology
04.2022 - Current
Pharmacy Technician
AllianceRx Walgreens Prime
12.2020 - 04.2022
Pharmacy Technician
Walgreens Boots Alliance Inc.
03.2020 - 12.2020
Bachelor of Arts - Public Administration
School of Computer Science And Management
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