Emmanuel Ankama
The Bronx
Summary
Detail-oriented stock and order management professional with expertise in digital recordkeeping and problem resolution. Experienced Picker in fast-paced warehouse settings, demonstrating strong quality control and organizational skills. Committed to safety and efficiency, with a proven ability to adapt to various working conditions. Eager to leverage time management skills in entry-level opportunities to contribute to company success.
Overview
11
11
years of professional experience
Work History
SALE SUPPORT ASSOCIATE
Zegna | Meatpacking
New York, NY
12.2024 - 05.2026
- Boosted customer satisfaction by providing timely and accurate sales support services.
- Streamlined sales support processes, enhancing team productivity and effectiveness.
- Coordinated with the sales team to support achievement of sales targets.
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Provided timely and accurate sales support services, improving customer satisfaction.
STOCK ASSOCIATE /Shoe Department Associate
Bergdorf Goodman
New York, NY
06.2022 - 05.2024
- Executed organized stocking methods and plans in fast-paced retail environment to enhance product availability.
- Engaged with customers to address their inquiries and provide assistance. to answer questions.
- Evaluated floor displays for effective merchandise restocking to maintain optimal inventory levels.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Updated pricing and sales signs to promote merchandise.
- Updated product labels to reflect accurate pricing.
STOCK ASSOCIATE /FULFILLMENT ASSOCIATE
Nordstrom
New York, NY
08.2019 - 10.2022
- Located merchandise from shelves and storage areas to efficiently fulfill customer orders.
- Located merchandise from shelves and storage areas to fill orders.
- Verified items correctly matched to sales check for packing and shipment.
- Packed merchandise for delivery and organized items in delivery area for streamlined shipment.
- Packaged items with appropriate materials to ensure safe transit and minimize damage.
STOCK ASSOCIATE
J Crew
New York, NY
10.2018 - 08.2019
- Evaluated floor display layouts and orchestrated merchandise restocking initiatives.
- Engaged with customers to address inquiries and provide solutions.
- Assessed customer needs and strategically replenished inventory to enhance service delivery.
- Redesigned and relocated shelves, racks, and displays to enhance merchandise visibility.
CUSTOMER RETURNS PROCESSOR
Amazon
Lexington, KY
08.2015 - 09.2018
- Ensured returned products met saleable standards through thorough verification of packaging and labeling, implementing price adjustments when appropriate.
- Evaluated customer returns for damage, identifying manufacturing defects and differentiating them from customer or delivery damage.
- Facilitated communication of return order status and type to office and warehouse staff through detailed written reports on product codes and quantities.
- Inspected packaging to ensure quality standards, damage-free condition, and acceptable appearance.
- Implemented tagging system to accurately track returned items and facilitate restocking.
- Implemented tagging system to accurately track returned items and facilitate restocking.
- Reviewed and processed customer refunds within defined dollar amounts, ensuring strict adherence to company policies.
Education
High School Diploma -
Jonathan Levin High School
The Bronx, NY06.2015
Skills
- Strong organization
- Client relationship
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Organizational skills
- Self-Motivation
- Goal setting
- Time management abilities
- Problem-solving aptitude
- Inventory control
EDUCATION AND TRAINING
other
Timeline
SALE SUPPORT ASSOCIATE
Zegna | Meatpacking
12.2024 - 05.2026
STOCK ASSOCIATE /Shoe Department Associate
Bergdorf Goodman
06.2022 - 05.2024
STOCK ASSOCIATE /FULFILLMENT ASSOCIATE
Nordstrom
08.2019 - 10.2022
STOCK ASSOCIATE
J Crew
10.2018 - 08.2019
CUSTOMER RETURNS PROCESSOR
Amazon
08.2015 - 09.2018
High School Diploma -
Jonathan Levin High School