Dynamic Store Manager with expertise in team leadership, customer service, and employee training. Proven ability to enhance operational efficiency and resolve conflicts effectively.
Overview
4
4
years of professional experience
Work History
Store Manager
Shoe Palace
San Diego, California
08.2024 - Current
Managed daily store operations and ensured compliance with company policies.
Trained and supervised staff to improve customer service quality and satisfaction.
Resolved customer inquiries and complaints with professionalism and care.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory through cycle counts, audits, and shrinkage control to maintain stock accuracy and minimize loss.
Created weekly schedules to ensure optimal floor coverage while adhering to fiscal guidelines.
Internship Student
Bahia Family Medical Group
Chula Vista, CA
06.2024 - 08.2024
Coordinated appointment scheduling and organized patient records to enhance clinic efficiency.
Prepared examination rooms and ensured all necessary supplies were available.
Educated patients on medication usage and outlined post-visit instructions to ensure understanding and adherence.
Communicated effectively with patients to address inquiries and concerns.
Supported medical staff by managing paperwork, answering phones, and greeting visitors to streamline office operations.
Key Holder
Psycho Bunny
La Jolla, California
10.2023 - 06.2024
Provided exceptional customer service by addressing inquiries and resolving issues.
Organized promotional displays and maintained visual merchandising standards.
Provided customer service including cashiering, merchandising and restocking shelves.
Assistant Manager
Tilly’s
San Diego, California
09.2022 - 10.2023
Monitored sales performance and provided feedback to improve team efficiency.
Collaborated with management to develop promotional campaigns and marketing initiatives.
Monitored employee attendance records, timekeeping, and payroll information.