Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paulina Lopez

San Diego,CA

Summary

Dynamic Store Manager with expertise in team leadership, customer service, and employee training. Proven ability to enhance operational efficiency and resolve conflicts effectively.

Overview

4
4
years of professional experience

Work History

Store Manager

Shoe Palace
San Diego, California
08.2024 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to improve customer service quality and satisfaction.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory through cycle counts, audits, and shrinkage control to maintain stock accuracy and minimize loss.
  • Created weekly schedules to ensure optimal floor coverage while adhering to fiscal guidelines.

Internship Student

Bahia Family Medical Group
Chula Vista, CA
06.2024 - 08.2024
  • Coordinated appointment scheduling and organized patient records to enhance clinic efficiency.
  • Prepared examination rooms and ensured all necessary supplies were available.
  • Educated patients on medication usage and outlined post-visit instructions to ensure understanding and adherence.
  • Communicated effectively with patients to address inquiries and concerns.
  • Supported medical staff by managing paperwork, answering phones, and greeting visitors to streamline office operations.

Key Holder

Psycho Bunny
La Jolla, California
10.2023 - 06.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Organized promotional displays and maintained visual merchandising standards.
  • Provided customer service including cashiering, merchandising and restocking shelves.

Assistant Manager

Tilly’s
San Diego, California
09.2022 - 10.2023
  • Monitored sales performance and provided feedback to improve team efficiency.
  • Collaborated with management to develop promotional campaigns and marketing initiatives.
  • Monitored employee attendance records, timekeeping, and payroll information.

Education

Medical Assistant Certification -

Pima Medical Institute
Chula Vista, CA
06-2024

High School Diploma -

Southwest High School
San Diego, CA
06-2022

Skills

  • Inventory management and visual merchandising
  • Cash handling and customer service
  • Employee training
  • Team leadership
  • Conflict resolution
  • Effective communication

Languages

Spanish
Native/ Bilingual

Timeline

Store Manager

Shoe Palace
08.2024 - Current

Internship Student

Bahia Family Medical Group
06.2024 - 08.2024

Key Holder

Psycho Bunny
10.2023 - 06.2024

Assistant Manager

Tilly’s
09.2022 - 10.2023

Medical Assistant Certification -

Pima Medical Institute

High School Diploma -

Southwest High School
Paulina Lopez