Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paulina Lozano

Las Vegas

Summary

Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

Overview

9
9
years of professional experience

Work History

Paralegal

Reza Athari, Mills and Fink PLLC.
10.2022 - Current
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Prepared legal briefs, motions, and pleadings.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.

Customer Service Associate

The Home Depot Inc
04.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Technical Support Agent

TELVISTA
01.2017 - 12.2018
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.

Education

Language Interpretation And Translation

Universidad Autonoma De Baja California
Mexicali,Mexico

Certificate - Language Interpretation And Translation

UNLV
Las Vegas, NV
08-2022

Skills

  • Legal research
  • Proficient in MS office
  • Case management
  • Client communication
  • Attorney support

Timeline

Paralegal

Reza Athari, Mills and Fink PLLC.
10.2022 - Current

Customer Service Associate

The Home Depot Inc
04.2021 - 04.2022

Technical Support Agent

TELVISTA
01.2017 - 12.2018

Language Interpretation And Translation

Universidad Autonoma De Baja California

Certificate - Language Interpretation And Translation

UNLV

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