Paulina Luna
Fresno,CA
Summary
Dynamic Medical Receptionist with a proven track record at United Health Centers, excelling in front desk operations and patient relations. Enhanced patient satisfaction through efficient scheduling and compassionate service, while ensuring HIPAA compliance. Skilled in insurance verification and adept at problem-solving, fostering trust and loyalty among patients.
Equipped to handle patient interactions and manage front-office tasks efficiently, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
United Health Centers
08.2004 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manage multi-line phone system and pleasantly greeted patients.
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Develop strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamline appointment scheduling for improved patient flow and reduced wait times.
- Reduce no-shows by implementing appointment reminder system through phone calls or text messages.
Education
General Studies
Tranquillity High School
Tranquillity, CA06-1995
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Reminder calls
- Patient relations
- Insurance verifications
- Co-payment collection
- Customer service
- Problem-solving
- Time management
- Data entry
- Adaptable and flexible
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
United Health Centers
08.2004 - Current
General Studies
Tranquillity High School
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