Paulina Navarro
Covina,CA
Summary
Devoted professional who proactively and quickly identifies best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
4
4
years of professional experience
Work History
Human Services Aide
LA County Department Of Children & Family Services
06.2023 - Current
- Provide crisis intervention services to clients in need, resulting in timely support and assistance
- Maintain accurate case files and records, ensuring efficient tracking of client progress and compliance with agency requirements
- Assess barriers, strengths and needs of each family and work quickly to remediate
- Facilitate client growth by providing guidance on goal-setting and self-improvement strategies
Electronic Services Specialist
California Credit Union
04.2022 - 05.2023
- Educated customers on online banking and mobile banking applications
- Trained new hires on customer service policies and procedures
- Monitored and verified suspicious activity on customer accounts
- Processed wide variety of retail banking transactions for personal and commercial customers
Electronic Service Representative
F&A Federal Credit Union
09.2020 - 03.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner
- Verified members via telephone by using various security questions and member signatures
- Executed wire transfers, stop payments and account transfers
- Calculated fees due, interest and change for customer transactions
Education
Bachelor's of Arts - Sociology
California Polytechnic University
Pomona, CA05.2020
Skills
- Public Speaking
- Team Collaboration
- Trauma-Informed Care
- Critical Thinking
- Computer Literacy
- Multicultural Sensitivity
- Stress Management
- Bank services
Timeline
Human Services Aide
LA County Department Of Children & Family Services
06.2023 - Current
Electronic Services Specialist
California Credit Union
04.2022 - 05.2023
Electronic Service Representative
F&A Federal Credit Union
09.2020 - 03.2022
Bachelor's of Arts - Sociology
California Polytechnic University
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