Paulina Razzo
Philadelphia,PA
Summary
Dynamic and customer-focused professional with over 8 years of diverse experience in the retail and service industries. Demonstrated expertise in delivering exceptional customer service, managing inventory, and maintaining a high standard of store presentation. Skilled at multitasking in fast-paced environments, with a strong commitment to team collaboration and operational efficiency. Recognized for a positive attitude, strong organizational skills, and dedication to enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Alo Yoga
01.2024 - Current
- Deliver exceptional customer service by addressing inquiries, providing product recommendations, and ensuring a seamless shopping experience
- Maintain a pristine and organized store environment to enhance customer satisfaction and operational efficiency
- Support floor management and assist with front-end and back-end tasks to optimize store performance and workflow.
- Built relationships with customers to encourage repeat business.
Educator
Lululemon
12.2021 - 01.2024
- Educated customers on product features, benefits, and usage to facilitate informed purchasing decisions
- Ensured the store environment remained clean and stocked, and managed online purchases to enhance the overall shopping experience
- Replenished floor inventory and provided exceptional support to meet customer needs effectively.
Brand Associate
Athleta
05.2021 - 11.2021
- Maintained a visually appealing store through strategic merchandising and organization of inventory
- Assisted customers in finding desired styles and sizes, enhancing their shopping experience
- Managed shipments and back-end organization to ensure a smooth operation and a well-presented store.
Crew Member
Chipotle
01.2021 - 05.2021
- Prepared and served food to customers both in-store and online, ensuring high-quality standards
- Managed inventory and food preparation during peak times, maintaining cleanliness and efficiency
- Contributed to a clean and organized workspace to support overall operational effectiveness.
Sales Associate
Lolli & Pops
11.2017 - 02.2018
- Assisted customers in selecting candies, offered samples, and provided recommendations based on customer preferences
- Enhanced customer satisfaction by addressing their needs and suggesting alternative products when necessary.
Lifeguard
YMCA
05.2016 - 09.2016
- Ensured the safety and adherence to pool rules, providing first aid and assistance as required
- Monitored pool activities and supported guests with swimming tests and safety measures.
Education
Associate Degree - Psychology
Delaware County Community College
Media, PA 06.2022
High School Diploma -
Conestoga High School
Berwyn, PA06.2019
Skills
- Exceptional customer service and communication skills
- Strong organizational abilities and attention to detail
- Proven teamwork and leadership capabilities
- Adaptability and open-minded approach to diverse tasks
- Dedicated work ethic and reliability
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Alo Yoga
01.2024 - Current
Educator
Lululemon
12.2021 - 01.2024
Brand Associate
Athleta
05.2021 - 11.2021
Crew Member
Chipotle
01.2021 - 05.2021
Sales Associate
Lolli & Pops
11.2017 - 02.2018
Lifeguard
YMCA
05.2016 - 09.2016
Associate Degree - Psychology
Delaware County Community College
High School Diploma -
Conestoga High School
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