Paulina Romero Guzman
Fairfield,CA
Summary
Friendly and bilingual professional with a strong background in guest-facing roles and organizational support. One year of experience as a host, greeting and assisting customers in a fast-paced environment, managing reservations, and ensuring a welcoming atmosphere. Reliable, organized, and fluent in English and Spanish, with additional experience in warehouse operations and community service. Seeking a receptionist role where I can apply my communication and customer service skills.
Overview
3
3
years of professional experience
Work History
Hostess
Johnny Carino's
Fairfield , CALIFORNIA
04.2022 - 06.2023
- Assisted in preparing the restaurant for opening and closing shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted and seated guests, ensuring a positive first impression and smooth dining experience.
- Managed waitlists and reservations during busy hours with professionalism.
- Communicated with kitchen and serving staff to ensure guest satisfaction.
Order Picker
Wineshipping
Vacaville, CALIFORNIA
07.2023 - Current
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Packed and prepared orders for shipping, ensuring items were securely wrapped.
- Utilized RF scanner to accurately locate and pick various products from warehouse shelves.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Utilized scanning equipment for picking, packing and shipping orders.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Achieved productivity and accuracy standards to meet company guidelines.
- Labeled boxes and placed in outbound collection areas.
Associate
Amazon
Vacaville, CALIFORNIA
09.2023 - 10.2024
- Operated equipment such as scanners and scales correctly during checkout process.
- Ensured quality standards were met when sorting products into categories or sections.
- Scanned barcodes on packages to verify item numbers and locations.
Education
High School Diploma -
Fairfield High
Fairfield, CA06-2023
Skills
- Time management
- Team collaboration
- Communication skills
- Customer service
- Bilingual in Spanish and English
Relevant Experience
Front Desk Host / Reception Support
Johnny Carino's, Fairfield, California— 4/22-6/23
- Greeted guests upon arrival and managed check-in process, creating a welcoming first impression
- Managed waitlists and reservations using scheduling software
- Answered phone calls and provided information to guests
- Worked closely with staff to ensure smooth front-of-house operations
- Handled guest inquiries in both English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate
Amazon
09.2023 - 10.2024
Order Picker
Wineshipping
07.2023 - Current
Hostess
Johnny Carino's
04.2022 - 06.2023
High School Diploma -
Fairfield High
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