Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

PAULINA SIAVICHAY

Union City,New Jersey

Summary

Motivated psychology graduate with experience in casework, immigrant services, and Spanish translation, combined with four years of customer service expertise. Eager to apply strong interpersonal, communication, and problem-solving skills in a dynamic environment to support individuals and communities. Seeking opportunities in social services, counseling, or advocacy where I can contribute to meaningful change and further develop my professional skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Associate

VanGuard Staffing
03.2023 - Current


  • Maintaining any changes in census or client issues in log book
  • Assisting with intakes and any clients issues
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Assisted clients with obtaining housing, employment and support resources.

Front desk Associate

Blink Fitness
11.2019 - 06.2023
  • Greet every member and guest with enthusiasm and a smile
  • Tour potential members around the club with the goal of signing up the person for a membership
  • Answer phone calls in a professional and energetic manner
  • Execute all opening/closing operational procedures to ensure the club runs smoothly
  • Handle member requests and concerns with a sense of urgency
  • Actively participate in ensuring the club is spotless including frequent bending, lifting, and walking around the club to organize equipment and straighten up
  • Sign members up for startup sessions with Blink Personal Trainers Maintain regular and punctual attendance
  • Comply with all company policies and procedures

Host

Delta Sky Club, LaGuardia Airport
05.2019 - 02.2020
  • Interacted with guests to ensure guest satisfaction through thoughtful, genuine, unforgettable service
  • Served people of many dierent backgrounds including many celebrities
  • Proactively roaming, engaging and genuinely welcoming/checking in members and guests and verifying credentials
  • Ensuring the food station, counter and tables stay clean throughout the day by partnering with service partners
  • Resolving guests concerns and escalating to the Lead as needed

Office Assistant

Faith In New York
06.2017 - 09.2017
  • Received calls and directed them to the correct recipient
  • Log phone messages into computer system and forwarded emails to the correct staff
  • Assisted with payroll and employee scheduling
  • Worked as a translator for Spanish speakers
  • Created power points and flyers for various community events

Education

Bachelor of Arts - Psychology

Queens College CUNY
Flushing, NY
12.2021

Skills

  • Clerical support
  • Program support
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities

Certification

  • CPR/AED Certification
  • Food handlers certification 2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Community Associate

VanGuard Staffing
03.2023 - Current

Front desk Associate

Blink Fitness
11.2019 - 06.2023

Host

Delta Sky Club, LaGuardia Airport
05.2019 - 02.2020

Office Assistant

Faith In New York
06.2017 - 09.2017

Bachelor of Arts - Psychology

Queens College CUNY

Similar Profiles

CREATE PROFILE
PAULINA SIAVICHAY