Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PAULINA SZCZEPANSKA

Algonquin,IL

Summary

Energetic GTI supervisor successful at motivating and building positive team dynamics to accomplish company goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

14
14
years of professional experience

Work History

Supervisor

Green Thumb
11.2021 - Current
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Assisted in budget planning and cost control measures of establishment.

Interim Assistant Manager

Green Thumb
11.2023 - 02.2024
  • Collaborated with other Assistant Managers to develop best practices for store success.
  • Adapted quickly to unexpected staffing changes or emergencies, ensuring minimal disruptions to daily operations.

Customer Care Representative

Craftsman Chimney Inc
09.2017 - 10.2021
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted call-in customers with questions and orders.

Retail Branch Manager

TCF National Bank
10.2015 - 08.2017
  • Streamlined branch operations for improved efficiency, managing staff schedules, inventory control, and sales goals.
  • Managed risk by auditing all physical cash and closely monitoring financial transactions .

Personal Banker Officer

Fifth Third Bank
05.2015 - 09.2015
  • Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
  • Backed up teller team by handling needs of new and existing customers.

Retail Banking Officer

TCF National Bank
08.2010 - 12.2014
  • Enhanced customer satisfaction by providing personalized banking solutions and exceptional service.
  • Interviewed, hired and managed teller candidates to assure adequate staff coverage.

Education

Associate of Arts - General Education

William Rainey Harper College
Palatine, IL
05.2012

Skills

  • Customer Relationship Management
  • Staff Training and Development
  • Compliance Management
  • Cash Handling and Management

Languages

Polish
Native or Bilingual
English
Full Professional

Timeline

Interim Assistant Manager

Green Thumb
11.2023 - 02.2024

Supervisor

Green Thumb
11.2021 - Current

Customer Care Representative

Craftsman Chimney Inc
09.2017 - 10.2021

Retail Branch Manager

TCF National Bank
10.2015 - 08.2017

Personal Banker Officer

Fifth Third Bank
05.2015 - 09.2015

Retail Banking Officer

TCF National Bank
08.2010 - 12.2014

Associate of Arts - General Education

William Rainey Harper College

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PAULINA SZCZEPANSKA