Dionna P Zamora
El Paso,TX
Summary
Dynamic professional with extensive experience in Customer Service, Payroll and Human Resources at ADP Payroll Services , excelling in benefits administration and employee satisfaction. Proven ability to enhance processes and foster strong client relationships through excellent communication and attention to detail. Dependable team leader skilled in conflict resolution and empowering diverse teams for success.
Overview
5
5
years of professional experience
Work History
ADP PAYROLL & HR
ADP Total Source
08.2023 - 03.2024
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Ensured accuracy in benefits administration by diligently maintaining up-to-date records for all employees.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Researched and analyzed wage, salary and other industry trends.
- Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits packages.
- Worked with employees on 401K, medical, dental, and vision benefit packages.
Delivery Driver & Digital Associate
Walmart
05.2020 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Entrusted to handle confidential and sensitive situations in professional matter.
Team Leader
Popeyes
11.2018 - 04.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Dental Hygiene
Silva Magnet
El Paso, TX05-2021
Skills
- Payroll & Human Resources
- Benefits Advisor
- Customer service
- Friendly, positive attitude
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
Timeline
ADP PAYROLL & HR
ADP Total Source
08.2023 - 03.2024
Delivery Driver & Digital Associate
Walmart
05.2020 - 08.2023
Team Leader
Popeyes
11.2018 - 04.2020
Dental Hygiene
Silva Magnet
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