Pauline Council
Raeford,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Income Maintenance Caseworker
Department Of Human Services
Fayetteville, NC
07.2011 - 12.2022
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Determined if applicants met eligibility for public assistance programs.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Intake Specialist
Department Of Human Services
Fayetteville, NC
07.2001 - 03.2011
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Education
Associate Of Business Administration - Medical Insurance Coding
Fayetteville Technical
Fayetteville, NCMedical Coding Certification - Medical Coding
Fayetteville Technical Community College
Fayetteville, NCSkills
- Informational Interviews
- New Product Information
- Patient Information
- Data Integrity
- Caseload Management
- HIPAA Compliance
- Recordkeeping
- Process Applications
- Intakes and Assessments
- Reviewing Benefits
- Verbal and Written Communication
Timeline
Income Maintenance Caseworker
Department Of Human Services
07.2011 - 12.2022
Intake Specialist
Department Of Human Services
07.2001 - 03.2011
Associate Of Business Administration - Medical Insurance Coding
Fayetteville Technical
Medical Coding Certification - Medical Coding
Fayetteville Technical Community College