Pauline Hollis
Los Angeles,CA
Summary
Dedicated Customer Service Representative with over 10 years of excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Respectful, punctual and hard working.
Overview
5
5
years of professional experience
Work History
Front Office Assistant
Henkel Corporation
08.2017 - 02.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information. Managed over 20 to 30 customer calls per day.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Greeted over 10 to 15 visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Warehouse Clerk
Los Angeles Regional Food Bank
05.2016 - 05.2017
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled day-to-day shipping and receiving overseeing more than 50-75 packages per day.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs. Increased inventory volume by 15% quarterly.
- Improved efficiency with quick and accurate loading of boxes (5 - 10) per day for Federal Express delivery.
Front Office Administrative Assistant
South Bay Workforce Investment Board
10.2014 - 04.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed over 10 multiple projects simultaneously using organizational and analytical skills.
- Executed record filing system to improve document organization and management.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls (managing over 30 calls), emails and letters, to appropriate staff.
Administrative Assistant
Angeles Fulfillment Services
06.2013 - 06.2014
- Answered multi-line phone system, routing calls (over 30 calls per day), delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received, sorted and distributed office mail and packages; recorded incoming shipments for corporate records and delivered to correct staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
No Degree - Business Administration
Los Angeles Southwest College
Los Angeles, CA06.2024
High School Diploma -
Compton Senior High School
Compton06.1985
Skills
- Staff Management
- Microsoft Windows
- Mail Sorting and Distribution
- Dedicated Team Player
- Strong Interpersonal Skills
- Event Planning
- Time Management
- Multi-Line Phone Proficiency
- Strong Problem Solver
- Supply Restocking
- Verbal and Written Communication
- Customer Service
Timeline
Front Office Assistant
Henkel Corporation
08.2017 - 02.2018
Warehouse Clerk
Los Angeles Regional Food Bank
05.2016 - 05.2017
Front Office Administrative Assistant
South Bay Workforce Investment Board
10.2014 - 04.2015
Administrative Assistant
Angeles Fulfillment Services
06.2013 - 06.2014
No Degree - Business Administration
Los Angeles Southwest College
High School Diploma -
Compton Senior High School
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