Pauline Janosko
Lewisville,TX
Summary
Enthusiastic customer service professional with a strong history of meeting At Home Store company goals. Devoted to giving customers a positive and memorable experience of At Home by giving excellent service and by going above and beyond what is expected. Skilled in working under pressure and adapting to new situations and challenges by quickly learning new material and multitasking to have good time management.
Overview
6
6
years of professional experience
Work History
Customer Support Associate
At Home Store
Lewisville , TX
2018.01 - Current
- Maintained a high level of customer service through effective communication with customers and other employees including assisting customers in finding products and resolving concerns
- Recognized by management numerous times for providing excellent customer service
- Operated cash register to process sale and return transactions, checking scanned pricing and bringing point-of-sale concerns to management
- Maintained 5S standards in the zone assigned including checkout and front end area including expiration dates on perishables and organizing stock room
- Accomplished opening and closing responsibilities for the zone assigned whether it be the front end or the floor
- Greeted customers and delivery personnel picking up orders, service contractors, and vendors and provided needed assistance promptly and efficiently
- Consistently adhered to company initiatives and achieved established goals for obtaining credit cards and perks memberships
- Trained and mentored new cashiers to maximize performance to become skilled, efficient and knowledgeable team members
Visual Merchandising Specialist
At Home Store
Lewisville , TX
2022.01 - 2023.05
- Conducted price changes and clearance markdowns
- Placed prices and descriptive signage to enhance displays and promote items
- Organized products and shelf layouts, marking and labeling items while moving them to appropriate shelves
- Created creative visual displays to showcase product and drive sales according to assigned tasks
- Followed merchandising guides to arrange product and shelves across various locations including end caps, tables, and vignettes
Education
BBA - Workforce Leadership And Development
University of North Texas
Denton, TXSkills
- 20+ Years Customer Service Experience
- 5+ Years Professional Trainer Experience
- Adaptive Team Player
- Positive Can-Do Attitude
- Problem Solving Abilities
- Proven Multitasking Abilities
- Recognized Project Management Ability
- Strong Quality Assurance Expertise
Affiliations
- Active member at Heartland Church, Carrollton, Texas
- Actively volunteer with Clothed in Hope Ministry and ministries that take needed items to Evergreen Senior Living Apartment Communities
- Enjoy dog walking and boarding as well as house sitting various pets
Cultural Activities
- Active member at Heartland Church, Carrollton, Texas
- Small group leader for middle aged adults
- Mentor new Christians
- Volunteer with Heartland Community Outreach projects including Clothed in Hope Ministry and ministry that takes needed items to Evergreen Senior Living Apartment Communities
- Dog walking and boarding as well as house sitting various pets
Timeline
Visual Merchandising Specialist
At Home Store
2022.01 - 2023.05
Customer Support Associate
At Home Store
2018.01 - Current
BBA - Workforce Leadership And Development
University of North Texas
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