Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Pauline Mbongo

Barstow,CA

Summary

Dynamic professional with a proven track record at Barstow Community Hospital, excelling in delivering exceptional customer service and ensuring dietary needs are met. Skilled in problem-solving and effective communication, I thrive in fast-paced environments, fostering teamwork and enhancing patient satisfaction through attentive service and organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dietery

Barstow Community Hospital
04.2022 - Current

Ensure patients receive nutritious meals promptly.

Deliver meals to patients.

Prepares food according to dietary requirements.

Maintains kitchen cleanliness.

Assists with various kitchen tasks.

kitchen equipment operates.

Works in a fast-paced, busy kitchen environment.

May work as part of a team under the supervision of a head chef or kitchen manager.

Customer Service Representative

Exceed Cairo
02.2013 - 11.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Major: BSN Nursing Degree

Azusa Pacific University
Azusa, CA
06-2024

Associate of Science - Major: Natural Science And Math

Barstow Community Caollege
Barstow, CA
06-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Critical thinking
  • Computer skills
  • Active listening
  • Organization and time management
  • Multitasking
  • Decision-making
  • Verbal communication
  • Problem resolution
  • Multitasking Abilities
  • Flexible and adaptable

Certification

American Heart Association

Pediatric Advanced Life Support (PALS) Program 07/15/2024 to 07/20/26

American Heart Association Advanced Cardiovascular Life Support (ACLS) Program.

07/09/2024 to 07/2026

American Heart Association Basic Life Support (CPR and AED) Program.

07/09/2024 to 2026

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Dietery

Barstow Community Hospital
04.2022 - Current

Customer Service Representative

Exceed Cairo
02.2013 - 11.2015

Bachelor of Science - Major: BSN Nursing Degree

Azusa Pacific University

Associate of Science - Major: Natural Science And Math

Barstow Community Caollege
Pauline Mbongo