Pauline Picaso

• Directed daily operations, ensuring efficient service delivery and client satisfaction.
• Developed and implemented community outreach programs to increase awareness of available services.
• Managed staff training initiatives, enhancing team competencies and service quality.
• Oversaw budgeting processes, aligning financial resources with strategic goals.
• Collaborated with healthcare providers to establish referral networks and improve client care pathways.
• Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
• Kept facility in compliance with all applicable standards and laws.
• Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
• Implemented data-driven decision making to improve overall center performance in key areas.
• Promoted a positive learning environment by fostering collaboration among staff members and addressing conflicts professionally.
• Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
• Conducted regular performance reviews, contributing to culture of continuous improvement and professional development.
• Facilitated professional development opportunities for staff, resulting in highly skilled and motivated team.
• Managed crisis situations effectively, minimizing disruption to learning environment and ensuring student safety.
• Cultivated culture of inclusivity and diversity, promoting environment where all students and staff feel valued.
• Boosted team morale and cohesiveness through regular team-building activities and open communication channels.
• Optimized scheduling and staffing to ensure optimal student-teacher ratios, enhancing individualized attention.
• Trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Supported Center Director in managing front and back office tasks.

Supported Center Director in onboarding new staff.

Inputted patient health records efficiently.

Conducted thorough review of patient physical files to ensure accurate documentation.

Organized and maintained patient file storage room for optimal order.

Supported volunteer integration and skill development.

Oversaw reception duties with precision.

Assisted receptionist and back office personnel when needed.

Provided assistance for classes conducted on-site and online.

Scheduled patient appointments utilizing Ekyros Medical System.

Managed numerous inbound calls.

Updated database with new patient information.

Organized physical files for newly admitted patients.

Managed inventory and replenished reception area forms.

Advocated for patients and provided support.

• Assisted ophthalmologists with patient examinations and procedures, ensuring a smooth workflow.
• Prepared examination rooms and maintained equipment for various ophthalmic procedures.
• Educated patients on pre- and post-operative care instructions, enhancing compliance and satisfaction.
• Conducted preliminary tests, including visual acuity assessments and tonometry, contributing to accurate diagnoses.
• Collaborated with healthcare team members to streamline patient intake processes, improving overall service delivery.
• Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
• Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
• Achieved consistent accuracy in test results through diligent adherence to established protocols during exams such as visual acuity testing or tonometry measurements.
• Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.

• Provided medical care for children with disabilities and medically fragile children. Traveled to various school sites throughout the day.
• Completed documentation before and after medical treatments as per policy guidelines.
• Performed medical procedures such as urinary catheter, gastrointestinal tube feeding, administering medications via gastrointestinal tube, blood pressure checks, nebulizer / breathing treatments. Hand feeding and monitoring children with dysphagia. Dressing and bandage changes.
• Tracked patient vital signs and communicated updates to medical staff.
• Delivered healthcare services to medically fragile children.
• Implemented treatment protocols according to medical staff directives.
• Organized and maintained cleanliness of medical equipment and workspaces.
• Supported administrative tasks in the school office during downtime.