Pauline Santos
Fort Worth,TX
Summary
At Mission Care Home Health, an adept Intake Coordinator excelled in enhancing patient satisfaction and streamlining the intake process. Leveraging skills in insurance verification and team collaboration, I reduced wait times and errors, significantly improving service efficiency. Trained new staff, showcasing leadership and initiative, while maintaining impeccable attention to detail and confidentiality.
Overview
1
1
year of professional experience
Work History
Intake Coordinator
Mission Care Home Health
05.2023 - 05.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Education
Associate of Arts - Kinesiology
Tarrant County College District
Fort Worth, TX05.2019
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2016
Skills
- Follow-up skills
- Multitasking and Organization
- Multi-Line Phone Systems
- Appointment Scheduling
- Team Collaboration
- Scheduling
- Oral and writing communication
- Sensitive information handling
- Work Prioritization
- Issue handling
- Initiative-taking
- Task Delegation
Additional Information
- Excellent capacity to retain new things
- Fluent in English and Tagalog (Filipino Language)
Languages
Tagalog
Native or Bilingual
Timeline
Intake Coordinator
Mission Care Home Health
05.2023 - 05.2024
Associate of Arts - Kinesiology
Tarrant County College District
Associate of Arts -
Tarrant County College District
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