Lisa Dirusso
Templeton,MA
Summary
Proven track record of enhancing customer satisfaction and streamlining intake processes at Clearbrook Treatment Centers, showcasing exceptional relationship management and Microsoft Office proficiency. Leveraged strategic prospecting skills and flexibility, achieving significant improvements in client retention and operational efficiency. Demonstrates unparalleled reliability and teamwork, committed to delivering outstanding results.
Overview
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1
Certification
Work History
Intake Coordinator
Clearbrook Treatment Centers
Baldwinville, MA
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Administrative Assistant
Cataract & Laser Center
Gardner, MA
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Admit patients to surgical center by confirming surgeon, procedure and obtain signatures.
- Scan insurance cards and update registration.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Prepared patient charts
- Scheduled patient and doctor surgeries.
Account Director
Kennedy Information
Peterborough, NH
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Launched and developed a territory within consulting magazine targeting the big five consulting firms for inception.
- Managed a developed high profile technology accounts(Mictosoft, JD Edward, Peeoplesoft).
- (IBM,Oracle) to gain marketchare within the consulting industry.
- Cross selling conferences sponsorship, e-newsletter website offerings.
Senior Flight Scheduler
C&S Wholesale Grocers Inc.
Keene, NH
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Scheduled cooperate and charter aircraft within the eastern region.
- Made independent logistical decisions related to flight security personnel and costs.
- Arranged ground transportation, catering, hotels need and requirements.
- Maintained department records (including flight operations manifest, insurance records) to report accurate reporting, currency and accountability.
Associates Demand Planner
C&S Wholesale Grocers Inc.
Keene, NH
- Presented monthly forecast updates to senior management, highlighting key changes and risks in the demand outlook.
- Reduced inventory costs by optimizing safety stock levels and effectively managing obsolete items.
- Ran weekly fill rate reports to highlight potential issues and corresponding solutions.
- Monitored actual sales performance against forecasts, adjusting plans as necessary to ensure optimal inventory levels are maintained.
- Daily tasks including ,monitoring and forecast maintenance, report generation, communication, issue resolution for Stop & Shop chain.
- Monitor inventory levels and release dates for all allocations in "NODS" software. Received and validated allocations for items that are new to customers product offerings. Adjust, cancel, and expedite allocations as received buy customers account buyers and analysts.
Custoner Service/Inside Sales Representative
Sabic Polymershapes
Danvers, MA
- Quoting jobs to meet customers needs, requirements and deadlines.
- Supervised manufacturing processes and inventory management.
- Account collections, account receivables and payables.
Education
High School Diploma -
Conant High School
Jaffrey, NH05.1984
Skills
Insurance Verification
Follow-up skills
Multi-Line Phone Systems
Appointment Scheduling
Microsoft Word, Excel, Powerpoint
Relationship Management
Strategic Prospecting Skills
Flexibility to try new approaches
Implementing Solutions
Customer focus and retention
Stericyle, BOL
Anticipating objections
Negotiating skills
Managing projects
Reliability
Teamwork
Persuasive
Networking
Certification
- Certified CPR, Clearbrook Treatment Center - 2024/2026
- NARCAN
Timeline
Intake Coordinator
Clearbrook Treatment Centers
Administrative Assistant
Cataract & Laser Center
Account Director
Kennedy Information
Senior Flight Scheduler
C&S Wholesale Grocers Inc.
Associates Demand Planner
C&S Wholesale Grocers Inc.
Custoner Service/Inside Sales Representative
Sabic Polymershapes
High School Diploma -
Conant High School