Open To Work
M'Kaylah Lewis
Northeast Health Services
Richmond,VA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Intake CoordinatorCustomer Service RepresentativeInsurance Customer Service RepresentativeAuto Insurance AgentHostess/Server
Work Type
Full TimePart TimeContract Work
Location Preference
Remote
Important To Me
Career advancementFlexible work hoursWork-life balance
Dedicated professional skilled in insurance verification, appointment scheduling, and customer service. Proven ability to manage patient intake and resolve inquiries, contributing to enhanced patient experiences.
8
years of professional experience
Work History
Intake Coordinator
8 Months
Northeast Health Services - Beverly, MA | 07.2024 - 03.2025
- Managed patient intake documentation, verifying accuracy to maintain compliance with health regulations.
- Coordinated appointment scheduling for new patients, ensuring timely processing and efficient workflow.
- Provided support to clinical staff by collecting and inputting patient data into the electronic health records system.
- Facilitated insurance verification processes, improving turnaround time for patient services eligibility.
- Responded to patient inquiries promptly, delivering exceptional customer service to foster positive experiences.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Customer Service Representative
1 Year 4 Months
Health IQ - Mountain View, CA | 01.2022 - 05.2023
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Assisted customers with inquiries, providing accurate information on health insurance options.
- Managed high-volume call traffic, maintaining professionalism under pressure.
- Documented customer interactions in CRM system for tracking and follow-up purposes.
- Conducted follow-up calls to ensure ongoing customer satisfaction and support needs were met.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive a comprehensive database for future reference.
Insurance Customer Service Representative
1 Year 1 Month
Maximus - Chester, VA | 10.2020 - 11.2021
- Resolved customer inquiries regarding policies, claims, and coverage options to enhance client satisfaction.
- Processed policy applications and renewals efficiently using internal software systems to ensure accuracy.
- Provided clear explanations of complex insurance concepts to clients, facilitating informed decision-making.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
Auto Insurance Agent
1 Year 7 Months
Teleperformance USA - Richmond, VA | 02.2019 - 09.2020
- Assisted clients in selecting appropriate auto insurance policies based on individual needs and preferences.
- Educated customers about coverage options, claims processes, and risk management strategies.
- Processed policy applications and renewals, ensuring accuracy and compliance with company standards.
- Resolved customer inquiries and complaints efficiently, enhancing overall client satisfaction rates.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Collaborated with underwriters to ensure accurate risk evaluation, optimizing premium rates for both company profitability and client affordability.
- Conducted thorough needs assessments, recommending suitable coverage options based on each client's unique situation.
Hostess/Server
4 Months
Buffalo Wild Wings - Grand Island, NE | 08.2018 - 12.2018
- Welcomed and seated guests, ensuring a positive first impression and efficient table turnover.
- Provided menu recommendations and answered questions to enhance guest dining experience and satisfaction.
- Managed reservations and waitlists using restaurant management software to optimize seating efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and address customer concerns promptly.
- Trained new staff on service standards, fostering a cohesive team environment and improving service consistency.
- Executed daily opening and closing procedures to maintain cleanliness and organization within dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Prep Cook
1 Year 3 Months
Chick Fill A - Colonial Heights, VA | 01.2017 - 04.2018
- Prepared food items according to standardized recipes and quality standards.
- Collaborated with team members to streamline food preparation processes.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management, ensuring adequate stock levels for kitchen operations.
- Implemented efficient prep techniques, reducing food waste during preparation stages.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
Bachelor of Science - Psychology
Capella University - Minneapolis
01-2028
Skills
Insurance verification
Follow-up management
Patient communication
Clinical documentation
Appointment management
Electronic health records
Patient intake documentation
Microsoft office
Timeline
Intake Coordinator
Northeast Health Services
07.2024 - 03.2025Read more
Customer Service Representative
Health IQ
01.2022 - 05.2023Read more
Insurance Customer Service Representative
Maximus
10.2020 - 11.2021Read more
Auto Insurance Agent
Teleperformance USA
02.2019 - 09.2020Read more
Hostess/Server
Buffalo Wild Wings
08.2018 - 12.2018Read more
Prep Cook
Chick Fill A
01.2017 - 04.2018Read more
Capella University - Bachelor of Science, Psychology
Read more