Pauline Vedder
Centralia,WA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier /Production Worker
Goodwill Store & Donation Center
Centralia, WA
11.2011 - 11.2019
- Maintained cleanliness and organization in production areas.
- Assisted team members in packaging items for sale.
- Followed safety protocols to ensure a safe working environment.
- Conducted quality checks on products before display.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Collaborated with team members to enhance customer service standards.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Resolved customer inquiries and concerns promptly and professionally.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
Production Worker
National Frozen Foods Corporation
Chehalis, Washington
08.2011 - 10.2011
- Adhered strictly to established guidelines and procedures while performing duties.
- Assisted team members in packaging items for sale.
- Followed safety protocols to ensure a safe working environment.
- Conducted quality checks on products before display.
- Inspected product quality prior to packaging and shipment.
Warehouse Production Worker
Fred Myers warehouse
Chehalis, Washington
08.2006 - 05.2008
- Operated forklifts to move products within the warehouse efficiently.
- Followed safety protocols to ensure a secure working environment for all staff.
- Operated material handling equipment such as conveyor belts and hoists safely.
- Packed orders for shipping according to customer specifications.
- Staged and sorted multiple types of products for loading.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Assisted in packaging and labeling of products for shipment.
Fast Food Cashier
Wendy's
Centralia, WA
06.2004 - 05.2005
- Operated cash register to process customer transactions efficiently.
- Processed payments, gave change and issued receipts for orders.
- Accurately made change for cash transactions.
- Assisted customers with menu selections and answered questions about food items.
- Greeted customers and provided friendly customer service.
- Inspected orders to make sure they were accurate before handing them to customers.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Processed sales transactions to prevent long customer wait times.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of service area and dining room for a welcoming environment.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
Education
GED
Centralia, WASkills
- Cash handling
- Point of sale operation
- Customer service
- Product presentation
- Team collaboration
- Time management
- Quality assurance
- Safety compliance
- Effective communication
- Attention to detail
- Employee training
- Cash register operation
- Patience and composure
- Positive and professional
- Multitasking and organization
- Adaptability and flexibility
- Calm demeanor
- Reliability
- Multitasking
- Organizational skills
Timeline
Customer Service Cashier /Production Worker
Goodwill Store & Donation Center
11.2011 - 11.2019
Production Worker
National Frozen Foods Corporation
08.2011 - 10.2011
Warehouse Production Worker
Fred Myers warehouse
08.2006 - 05.2008
Fast Food Cashier
Wendy's
06.2004 - 05.2005
GED