Pauline Wangerin
San Antonio,TX
Summary
Extensive retail experience , recognized for enhancing customer engagement and achieving sales goals. Proven ability in store operations, support and attention to detail, fostering loyalty through exceptional service. Skilled in product knowledge and training, consistently promoting events to drive participation and sales growth.
Overview
15
15
years of professional experience
Work History
Beauty Advisor
Macys/ Estée Lauder
06.2018 - 05.2020
- Provided personalized beauty consultations to enhance customer satisfaction and product knowledge.
- Demonstrated product application techniques, ensuring clients understood proper use and benefits.
- Cultivated strong relationships with customers, fostering loyalty through exceptional service and follow-up communication.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Merchandiser
Macy’s
06.2015 - 11.2017
- Managed product displays to enhance visual appeal and drive customer engagement.
- Assisted in executing seasonal promotions, ensuring timely setup and signage accuracy.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with team members to create visually appealing merchandise displays
Beauty Advisor
Macys Department Store
11.2009 - 11.2014
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Achieved highest accreditation as Clinical Consultant.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
Customer Service/Cash Office Assistant
Babies "R" Us
06.2005 - 04.2008
- Provided exceptional customer service and addressed customer inquiries.
- Trained and mentored new staff on service protocols and company policies.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Responsible for daily deposits.
Education
Certificate - Medical Billing And Coding
Southern Careers Institute
TX07-2021
High School Diploma -
Abeka Home School
Pensacola, FL06-1996
Skills
- Store operations support
- Customer engagement
- Retail experience
- Attention to detail
Timeline
Beauty Advisor
Macys/ Estée Lauder
06.2018 - 05.2020
Merchandiser
Macy’s
06.2015 - 11.2017
Beauty Advisor
Macys Department Store
11.2009 - 11.2014
Customer Service/Cash Office Assistant
Babies "R" Us
06.2005 - 04.2008
Certificate - Medical Billing And Coding
Southern Careers Institute
High School Diploma -
Abeka Home School