Paulisha Bartlett
Stockbridge,GA
Summary
Facilitated training on new systems to enhance team performance. Cultivated a passion for the hospitality industry, driving continuous improvement within the organization. Developed exceptional guest experiences that foster loyalty and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
CarMax
09.2023 - 11.2025
- Executed proactive strategies to enhance car selection processes.
- Facilitated family shopping for significant investment purchases.
- Facilitated completion of loan applications and presented tailored financing options.
- Facilitated appointment scheduling for vehicle test drives aligned with customer requirements.
Telephone Banker
Web Finance Direct
02.2020 - 08.2023
- Delivered exceptional customer service and support to clients via phone, addressing inquiries and resolving issues.
- Oversaw management of high-volume incoming calls, averaging 80 calls daily with a 3-minute duration.
- Exhibited comprehensive product knowledge to address customer inquiries and deliver precise information.
- Facilitated collaboration among cross-functional teams, including sales, technical support, and billing departments, to resolve complex customer issues efficiently.
- Facilitated customer navigation through online platforms and self-service portals for efficient account management tasks.
- Addressed escalated customer complaints by empathizing with concerns, conducting thorough investigations, and delivering equitable resolutions in accordance with company guidelines.
- Engaged in continuous training sessions to enhance knowledge of product features and industry trends.
- Spearheaded identification of upselling and cross-selling opportunities aligned with customer needs during interactions.
Call Center Representative
Sagamore Resort
11.2018 - 02.2020
- Assisted in sending emails to clients and stakeholders. Supported management of spreadsheets for data organization. Contributed to team communication through effective email correspondence.
- Trained staff on operational procedures. Created and maintained employee schedules. Supported team members in achieving daily objectives.
- Finalized and modified closing costs for weddings and large catering events.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Managed high volume of inbound customer calls, ensuring efficient response and resolution.
- Exhibited comprehensive product knowledge to address customer inquiries and deliver precise information.
- Leveraged CRM software to document and track customer interactions, ensuring precise record-keeping and timely follow-up actions.
- Facilitated training sessions for new team members on company policies, procedures, and best practices to enhance service delivery.
- Executed effective strategies to de-escalate challenging situations with upset or irate customers.
- Engaged in regular coaching sessions with supervisors to refine skills and address improvement areas identified through quality monitoring processes.
- Cultivated comprehensive knowledge of company products and services through continuous training sessions.
Activities Coordinator
Montauk Yacht Club Resort and Marina
04.2015 - 12.2018
- Orchestrated planning and execution of diverse activities and events for children, adults, and seniors.
- Facilitated collaboration among team members to design innovative and engaging activity programs.
- Oversaw comprehensive event logistics, encompassing scheduling, budgeting, venue selection, vendor coordination, and participant registration.
- Cultivated strategic partnerships with community organizations and local businesses to secure sponsorships and donations for events.
- Managed transportation logistics for off-site activities, ensuring punctual arrivals at destinations.
- Developed comprehensive activity plans that defined objectives, materials, timelines, and anticipated outcomes.
- Oversaw maintenance of accurate records for attendance figures, expenses incurred, and revenue generated from activities and events.
- Analyzed participant feedback consistently to enhance program effectiveness.
- Executed themed party organization, integrating decorations, music playlists, and live entertainment tailored to diverse age groups and occasions.
- Facilitated collaboration among departments to coordinate joint initiatives and cross-functional projects focused on recreational activities.
Brand Care Specialist
Global Response
08.2013 - 04.2015
- Directed planning and execution of diverse activities and events for children, adults, and seniors.
- Spearheaded collaboration among team members to design innovative and engaging activity programs.
- Directed comprehensive event logistics, including scheduling, budgeting, venue selection, vendor coordination, and participant registration.
- Forged strategic partnerships with community organizations and local businesses to enhance event sponsorship and donation efforts.
- Oversaw transportation logistics for off-site activities, ensuring timely arrivals at destinations.
- Formulated comprehensive activity plans that outlined objectives, materials, timelines, and expected outcomes.
- Managed maintenance of accurate records for attendance figures, expenses incurred, and revenue generated from activities and events.
- Evaluated participant feedback to drive program improvements.
- Orchestrated themed party organization by integrating decorations, music playlists, and live entertainment tailored to various age groups and occasions.
- Spearheaded interdepartmental collaboration to align joint initiatives and cross-functional projects centered on recreational activities.
Education
High school or equivalent - undefined
Miramar High School
No Degree - Psychology
Broward College
Fort Lauderdale, FLSkills
- Oversaw the management of Excel spreadsheets to streamline data processes Coordinated with team members to enhance data accuracy and accessibility Implemented best practices for data organization and reporting
- Oversaw the development and formatting of word documents to enhance project communication Collaborated with team members to streamline content organization and improve document clarity Managed revisions and updates to maintain accuracy and relevance
- Oversaw implementation of SharePoint solutions to streamline project workflows Guided teams in leveraging SharePoint capabilities to foster collaboration and information sharing Championed best practices for SharePoint usage across departments to enhance operational efficiency
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Oversaw daily operations of call center to optimize service delivery Trained and mentored staff to improve performance and customer engagement Implemented strategies to enhance team efficiency and customer satisfaction
- Oversaw phone communication protocols to enhance customer service experience Trained staff on best practices for professional phone interactions Developed strategies to improve response times and customer satisfaction
- Conducted thorough insurance verification to facilitate seamless patient care and financial transactions
- Oversaw management of medical records to enhance patient care processes Coordinated with healthcare professionals to streamline documentation practices Led initiatives to improve accuracy and accessibility of patient information
- Directed daily activities to enhance team performance and achieve operational goals
Certification
Driver's License, CPR and first aid
Timeline
Sales Representative
CarMax
09.2023 - 11.2025
Telephone Banker
Web Finance Direct
02.2020 - 08.2023
Call Center Representative
Sagamore Resort
11.2018 - 02.2020
Activities Coordinator
Montauk Yacht Club Resort and Marina
04.2015 - 12.2018
Brand Care Specialist
Global Response
08.2013 - 04.2015
High school or equivalent - undefined
Miramar High School
No Degree - Psychology
Broward College