PAUL J PANZERA JR
Columbus,OH
Summary
Personable and enthusiastic server eager to bring 20 years of service industry experience to a dynamic team! Developed a unique skill set assisting in the operations of family's locally owned restaurant. Fosters strong bonds with patrons, offering thoughtful and tailored recommendations.
Overview
20
20
years of professional experience
Work History
Assistant Manager/Server
Paul's Fifth Avenue
05.2004 - 07.2024
- Led team of servers to consistently meet sales targets
- Doubled as a bartender and concocted all craft cocktails
- Conducted regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Wrote and priced out all guest checks by hand
- Managed cash, balanced tills, processed credit card payment batches, and prepared bank deposits
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Created various challenges and rewards for servers to increase sales of targeted items and to boost team morale
- Offered unparalleled service to customers and maintained accurate knowledge of individual preferences
- Maintained a thorough understanding of all menu items and sufficiently answered questions regarding sourcing, ingredients, and preparation methods
Server
The Crest Gastropub
07.2016 - 01.2020
- Utilized POS system to place orders and manage transactions in a fast paced environment
- Applied comprehensive knowledge of menu to improve daily sales
- Bussed and reset tables quickly allowing for maximum seating capacity
- Adapted effortlessly to constantly changing operational protocols (e.g. rotating seasonal menu)
- Displayed dedication and provided excellent service to customers, successfully increasing regulars and referrals
- Scheduled reservations and managed seating arrangements during high-traffic hours, while maintaining a calm, professional demeanor
Education
High School Diploma -
Grandview Heights High School
Grandview, OH06-2007
Skills
- Front of House Management
- High-Volume Dining
- Exceptional Customer Service
- Menu Memorization
- Special Requests and Substitutions
- Conflict and Complaint Resolution
Timeline
Server
The Crest Gastropub
07.2016 - 01.2020
Assistant Manager/Server
Paul's Fifth Avenue
05.2004 - 07.2024
High School Diploma -
Grandview Heights High School
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