Janice Carlton
Buford,GA
Summary
Top tier Manager with 25+ years experience in client engagement, team building, visual merchandising, buying and purchasing, and talent recruitment. Passionate about driving sales and surpassing quotas.
Overview
31
31
years of professional experience
21
21
years of post-secondary education
Work History
Logistics Support
Williams-Sonoma, Inc.-Remote
08.2023 - Current
- Oversee the seamless coordination and execution of concierge services and logistics operations of all orders $15k and up within the company
- Managing the flow of goods from suppliers to distribution centers, ensuring timely delivery to customers
- Collaborate closely with suppliers, carriers, and internal teams to optimize transportation routes, reduce costs, and enhance overall supply chain efficiency
- Following up with customer's point of contact for logistics-related inquiries, providing exceptional customer service
- Stay abreast of industry trends and implement best practices to continuously improve customer service
- Scheduling deliveries, issuing replacements and communicating with distribution centers and vendors for the customer
- Deescalating the customer to avoid escalation
- Resolve customer complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue effectively.
Business Owner
4allherkind-Buford, GA
Buford, GA
03.2022 - 07.2023
- Operated my boutique at the Mall of Georgia, now strictly Ecommerce only
- Attend Apparel Mart events for purchasing and events
- Communicate with multiple vendors for Wholesale needs
- Negotiating with Wholesaler's with inventory needs for my business
- Developed and implemented strategic business plans to drive growth and increase profitability
- Established strong vendor relationships to negotiate favorable pricing terms
- Utilized social media platforms to expand brand awareness and engage with target audience
- Identified opportunities for cost reduction without compromising product/service quality
- Managed cash flow, accounts payable/receivable
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Created effective marketing strategies to promote the business and attract new customers
- Mentored and coached employees to foster professional growth and development
- Elevated customer service standards through staff training and ongoing monitoring and feedback.
Store Manager
BROOKLYNN'S-Buford-GA
Buford, GA
04.2018 - 03.2022
- Planned and directed staff, trained, and issued performance evaluations to develop and control sales and service programs
- Resolved customer escalations regarding sales and service
- Reviewed operational records and reports to project sales and determine profitability
- Monitored customer preferences to determine focus of sales efforts
- Opened and closed the store
- Interview and hire new applicants
- Supervised and trained staff while coaching in the moment
- Received and processed all shipment
- Executed weekly floor sets and executed all visuals in the store
- Processed Payroll through ADP Platform
- Executed all scheduling for the needs of the business
- Assisted the buying team with selecting product for the store.
Owner/Operator
GLASSHOUSE PHOTOGRAPHY-Buford, GA
Buford, GA
01.2012 - 03.2017
- Executed photo shoots of individuals, families, and small groups, either in studio or on location
- Used traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments
- Scanned photographs into computers for editing, storage, and electronic transmission
- Reviewed sets of photographs to select the best work
- Performed maintenance tasks necessary to keep equipment working properly
- Enhanced retouch, and resize photographs and negatives, using airbrushing and other techniques
- Set up photographic exhibitions for the purpose of displaying and selling work
- Created artificial light, using flashes and reflectors.
Store Manager/Visual Manager
VARIOUS RETAIL COMPANIES-Atlanta, GA
Atlanta, GA
04.1995 - 09.2013
- Supervised and trained employees on customer engagement and focusing on sales
- Provided exceptional customer service by engaging the customer and upselling in the fitting room and before closing out the sale
- Ensured inventory levels were accurate to avoid shrinkage within the company
- Assigned employees their DOR
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Opened and or closed the store
- Interviewed and hired
- Processed Payroll through different Payroll Platforms
- Executed all shipments in a timely manner
- Team building at the district and regional levels
- Recruited new talent.
Education
Some College - Business Administration
DeVry University-Gwinnett (Deans List)
Duluth, GA 06.2006 - 06.2027
Some College - Business Administration
Georgia Perimeter College
Dunwoody, GA09.1999
Skills
- Sales
- Customer Service
- Excel and Quickbooks
- Google Docs
- Photo Editing
- Photography
- Team Building
- Payroll Management
- Scheduling
- Retail Management
- Cash Handling
- Store Management Experience
- Purchasing
- Sales Management
- Recruiting
- Loss Prevention
- Interviewing
- Pricing
- Human Resources
- E-Commerce
- Order Fulfillment
- Live Chat
- Order Management System
- Customer Relationship Management
- Leadership Experience
- Computer skills
- Supervising Experience
- Windows
- Microsoft Office
- Microsoft Excel
- Customer support
- Buying
- Training & Development
- Visual Merchandising
- Hiring
- Upselling
- Conflict resolution expertise
- Social media networking
- Strong Work Ethic
- Chain Supply
Timeline
Logistics Support
Williams-Sonoma, Inc.-Remote
08.2023 - Current
Business Owner
4allherkind-Buford, GA
03.2022 - 07.2023
Store Manager
BROOKLYNN'S-Buford-GA
04.2018 - 03.2022
Owner/Operator
GLASSHOUSE PHOTOGRAPHY-Buford, GA
01.2012 - 03.2017
Some College - Business Administration
DeVry University-Gwinnett (Deans List)
06.2006 - 06.2027
Store Manager/Visual Manager
VARIOUS RETAIL COMPANIES-Atlanta, GA
04.1995 - 09.2013
Some College - Business Administration
Georgia Perimeter College