Paullette Gutierrez Ayala
Bronson,FL
Summary
Dynamic 911 Dispatch Supervisor at Levy County Sheriff's Office with expertise in emergency protocols and computer-aided dispatching. Enhanced response times through effective call prioritization and built strong partnerships with local emergency services. Bilingual in English and Spanish, adept at maintaining composure under pressure while ensuring accurate information flow to first responders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatch Supervisor
Levy County Sheriff's Office
06.2019 - Current
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Improved response times by streamlining call prioritization and dispatch processes.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
High School Diploma -
Jaime A Collazo Del Rio
Morovis, PR05-2008
Skills
- Policy enforcement
- Emergency protocols
- Computer-aided dispatching
- CJIS database/ eAgent
- Alt LASO
- CPR and first aid
- Public safety telecommunicator (PST)
- Police and fire procedures
- Emergency medical dispatch (EMD)
- Emergency fire dispatch (EFD)
- Bilingual (English/Spanish)
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- AHA CPR & AED
- CJIS NCIC/ FCIC(Full Access)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
911 Dispatch Supervisor
Levy County Sheriff's Office
06.2019 - Current
High School Diploma -
Jaime A Collazo Del Rio
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