Paulo Cedeno
Brick,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Data Entry Clerk
Automated Control Concepts
Neptune City, NJ
10.2023 - 11.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Conducted audits of existing data entry processes.
Dispatcher Office Assistant
MRM Roofing
Wall, NJ
01.2023 - 04.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
- Opened and properly distributed incoming mail, emails, or calls to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Courier Dispatcher
Stat Experts
Clifton, NJ
01.2021 - 12.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Worked closely with personnel, customers, and contractors to resolve problems.
Logistics Supervisor
BioReference Laboratories
Elmwood Park, NJ
09.2008 - 01.2020
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Trained, scheduled and evaluated 45 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Determined staffing needs, developing schedules to staff all shifts.
Education
Associate of Science - Computer Engineering
Bergen Community College
Paramus, NJ06.2006
Skills
- Maintains Confidentiality
- Data Entry
- Conflict Resolution
- Logistics Oversight
- Problem Solving
- Dispatching
- Training Employees
- Route Planning
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Data Entry Clerk
Automated Control Concepts
10.2023 - 11.2023
Dispatcher Office Assistant
MRM Roofing
01.2023 - 04.2023
Courier Dispatcher
Stat Experts
01.2021 - 12.2022
Logistics Supervisor
BioReference Laboratories
09.2008 - 01.2020
Associate of Science - Computer Engineering
Bergen Community College