Paulo Cedeno
Brick,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Data Entry Clerk
Automated Control Concepts
10.2023 - 11.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Conducted audits of existing data entry processes.
Dispatcher Office Assistant
MRM Roofing
01.2023 - 04.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
- Opened and properly distributed incoming mail, emails, or calls to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Courier Dispatcher
Stat Experts
01.2021 - 12.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 60 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Worked closely with personnel, customers, and contractors to resolve problems.
Logistics Supervisor
BioReference Laboratories
09.2008 - 01.2020
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Trained, scheduled and evaluated 45 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Determined staffing needs, developing schedules to staff all shifts.
Education
Associate of Science - Computer Engineering
Bergen Community College
Paramus, NJ06.2006
Skills
- Maintains Confidentiality
- Data Entry
- Conflict Resolution
- Logistics Oversight
- Problem Solving
- Dispatching
- Training Employees
- Route Planning
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Data Entry Clerk
Automated Control Concepts
10.2023 - 11.2023
Dispatcher Office Assistant
MRM Roofing
01.2023 - 04.2023
Courier Dispatcher
Stat Experts
01.2021 - 12.2022
Logistics Supervisor
BioReference Laboratories
09.2008 - 01.2020
Associate of Science - Computer Engineering
Bergen Community College
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