PAULO DE LA ROSA
Centennial,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Data Entry position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Partner Success Account Specialist
EzCater
08.2022 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Handled advanced requests and analyze data trends to provide insights and recommendations to catering partners. This includes sharing data and reports during recurring meetings with brand corporate contacts.
Customer Service Representative
ezCater
04.2019 - 08.2022
- Provide best-in-class service to customers and clients to ensure optimal experience with our catering platform while successfully managing large volume of calls and orders
- Field client calls while educating them of competitive product and platform offerings
- Resolve escalated service-related complaints and proficiently navigate internal management systems to provide impeccable customer support while educating the team on solutions
- Consistent and proven track record optimal quality assurance calls
- Participated in multiple projects revolving efficiency and progress.
42A Human Resource Specialist
United States National Guard
01.2013 - 08.2019
- Process classification and reclassification actions, requested orders, and transfer records to new home of record or new duty station for squad of 75+ soldiers
- Identify and process recommendations for soldier awards
- Led procedural compliance to ensure the readiness, health, and welfare of soldiers
- Maintain and communicate emergency notifications and contingency plans.
Labor Manager
By Grace LLC
02.2017 - 01.2019
- Manage and developed team of 5 contractors to ensure 100% on time delivery to clients to maximize business-critical goals and streamline an optimal delivery experience for every client
- Identify new business opportunities driven by client feedback to promote seasonal retention.
Education
Bachelor of Arts - Business
Eastern Connecticut State University
05.2016
Trinity Catholic High School
01.2012
Skills
- Cross Trained in Partner Success
- Emerging leader with strong collaboration skills
- Training & Development
- Conflict Resolution
- Creative and Innovative
- Great Communication Skills
- Reliable & Professional
- Organizational Management w/ attention to detail
Personal Information
Title: ezCater Customer Service Representative
Awards
- Employee of the Month, ezCater, 11/01/21
- OLAS Volunteer, ECSU, 09/01/12
Volunteer Experience
- Volunteer Sunrise Assisted Living Facility- Stamford, CT
- Special Needs Caretaker-Westport, CT
- Junior Achievement
- Organization of Latin American Students
Timeline
Partner Success Account Specialist
EzCater
08.2022 - Current
Customer Service Representative
ezCater
04.2019 - 08.2022
Labor Manager
By Grace LLC
02.2017 - 01.2019
42A Human Resource Specialist
United States National Guard
01.2013 - 08.2019
Bachelor of Arts - Business
Eastern Connecticut State University
Trinity Catholic High School
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