PAULO FEIJOO
Charlotte,NC
Summary
Shift Supervisor committed to punctuality and order. I stand out for my ability to manage money, offering excellent customer service and effectively handling high-stress situations. My dedication and organizational skills allow me to maintain an efficient and harmonious work environment.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
PLS Financial Solutions
Charlotte, NC
2024.11 - Current
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Conducted regular audits of teller drawers and bank vault to ensure compliance with regulatory requirements.
Customer Service Representative
PLS Financial Solutions
Charlotte, NC
2024.07 - 2024.11
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Adhered to financial services security and audit procedures.
Front End Supervisor
Ross Dress For Less
Charlotte, NC
2022.12 - 2024.07
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Stocked, tagged and displayed merchandise as required
Cashier
Compare Foods
Charlotte, NC
2022.04 - 2022.07
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Accounting And Finance -
Central Piedmont Community College
Charlotte08.2026
High School Diploma -
Myers Park High School
Charlotte06.2023
Skills
- Customer Service
- Problem-solving skills
- Workflow Management
- Audit examination
- Cash handling
- Product knowledge
Languages
- English, Professional Working
- Spanish, Native
Timeline
Shift Supervisor
PLS Financial Solutions
2024.11 - Current
Customer Service Representative
PLS Financial Solutions
2024.07 - 2024.11
Front End Supervisor
Ross Dress For Less
2022.12 - 2024.07
Cashier
Compare Foods
2022.04 - 2022.07
Accounting And Finance -
Central Piedmont Community College
High School Diploma -
Myers Park High School