Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PAULO FEIJOO

Charlotte,NC

Summary

Shift Supervisor committed to punctuality and order. I stand out for my ability to manage money, offering excellent customer service and effectively handling high-stress situations. My dedication and organizational skills allow me to maintain an efficient and harmonious work environment.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

PLS Financial Solutions
Charlotte, NC
11.2024 - Current
  • Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
  • Managed and balanced cash vault, audits, and general ledger accounts.
  • Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
  • Investigated discrepancies between actual cash counts and computer-generated totals.
  • Conducted regular audits of teller drawers and bank vault to ensure compliance with regulatory requirements.

Customer Service Representative

PLS Financial Solutions
Charlotte, NC
07.2024 - 11.2024
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries via phone, email, and chat.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Adhered to financial services security and audit procedures.

Front End Supervisor

Ross Dress For Less
Charlotte, NC
12.2022 - 07.2024
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Stocked, tagged and displayed merchandise as required

Cashier

Compare Foods
Charlotte, NC
04.2022 - 07.2022
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Accounting And Finance -

Central Piedmont Community College
Charlotte
08.2026

High School Diploma -

Myers Park High School
Charlotte
06.2023

Skills

  • Customer Service
  • Problem-solving skills
  • Workflow Management
  • Audit examination
  • Cash handling
  • Product knowledge

Languages

  • English, Professional Working
  • Spanish, Native

Timeline

Shift Supervisor

PLS Financial Solutions
11.2024 - Current

Customer Service Representative

PLS Financial Solutions
07.2024 - 11.2024

Front End Supervisor

Ross Dress For Less
12.2022 - 07.2024

Cashier

Compare Foods
04.2022 - 07.2022

Accounting And Finance -

Central Piedmont Community College

High School Diploma -

Myers Park High School

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PAULO FEIJOO