PAULO HENRIQUE FERNANDES DE BENEDITO
Boca Raton,USA
Summary
Dynamic Flight Attendant with Delta Air Lines, renowned for delivering white-glove VIP service and mastering conflict resolution in high-pressure environments. Expert in provisioning and inventory management, I create memorable experiences while ensuring guest safety and satisfaction. Adaptable and composed, I thrive in the fast-paced world of luxury hospitality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines
08.2022 - Current
- Delivered elite, safety-first hospitality across major international and domestic routes, operating 100+ monthly flight hours in a high-pressure, confined environment with full responsibility for guest safety and satisfaction.
- Anticipated VIP and high-net-worth passengers’ needs by learning preferences and handling requests with discretion.
- Delivered premium dining and beverage service, including cocktails and upselling, maintaining flawless presentation in a fast-paced, confined environment.
- Conducted pre-departure safety checks and briefings, ensuring compliance and a strong safety-first approach.
- Resolved in-cabin incidents with composure and emotional intelligence, maintaining calm and preventing escalation.
- Managed full food and beverage provisioning, including inventory, stocking, service flow, and reconciliation.
- Adapted to irregular schedules across time zones, consistently performing in a 24/7 operational environment.
Guest Services Consultant
Euphoria Hair Salon & Day Spa
11.2019 - 01.2022
- Represented a luxury brand, delivering seamless, high-end guest experiences from arrival to departure.
- Maintained front-of-house standards with discretion, delivering a warm, professional luxury presence.
- Coordinated scheduling and client communications while upselling premium services and strengthening client relationships.
Operations Manager & International Customer Service Representative
Zen Design
01.2018 - 01.2020
- Managed cross-border logistics and inventory between Brazil and the U.S., strengthening operational efficiency.
- Delivered premium multi-platform customer support, resolving issues and building long-term client relationships.
- Maintained product presentation and pricing accuracy while coordinating teams to meet sales and quality goals.
Education
Master of Arts - Mass Communication Web Design & Online Communication
University of Florida
Gainesville, FL04-2022
Bachelor of Arts - Mass Communications Advertising & Publicity
CEUNSP
São Paulo, Brazil01-2014
Skills
- VIP guest service
- Premium food & beverage service
- Cocktail presentation
- Presentation standards
- STCW-certified safety
- Emergency response
- Provisioning
- POS systems
- Scheduling tools
- Rotational schedule adaptability
- Travel
- Live-aboard lifestyle
- Conflict resolution
- High emotional intelligence
- Cross-cultural communication
- Discretion
- Confidentiality
- Professional composure
- Team-oriented
- Strong individual initiative
Certification
- ENG1 Seafarer's Medical Certificate, MCA-Approved Physician, 02/2026, Valid - 2 Years
- Personal Survival Techniques (MARTPT-363), Maritime Professional Training, 02/10/2026, STCW Compliant
- Personal Safety & Social Responsibilities (MARTPT-359), Maritime Professional Training, 02/10/2026, STCW Compliant
- Elementary First Aid & CPR (MARTPT-197), Maritime Professional Training, 02/11/2026, STCW Compliant
- Basic Fire Prevention & Fire Fighting (USCG Approved), Resolve Maritime Academy, 02/12/2026 - 02/13/2026, STCW Compliant
Languages
- Portuguese, Native
- English, Fluent
- Spanish, Proficient
Sumary
The precision, composure, service instinct, and guest-experience focus that define an exceptional airline crew also make a great superyacht steward. I’m ready to bring these qualities to Huntress from day one. With certified maritime readiness, internationally recognized hospitality training, and multilingual ability, I’m an immediate asset.
Additional Details
Dedicated to impeccable grooming and appearance standards; non-smoker and transparent about tattoos (left inner and left upper arm) to align with luxury hospitality and live-aboard service requirements.
Timeline
Flight Attendant
Delta Air Lines
08.2022 - Current
Guest Services Consultant
Euphoria Hair Salon & Day Spa
11.2019 - 01.2022
Operations Manager & International Customer Service Representative
Zen Design
01.2018 - 01.2020
Master of Arts - Mass Communication Web Design & Online Communication
University of Florida
Bachelor of Arts - Mass Communications Advertising & Publicity
CEUNSP