Trisha Akana

• Ensured passenger safety by conducting pre-flight safety checks and demonstrations.
• Delivered exceptional customer service, addressing passenger inquiries and concerns promptly.
• Assisted in the efficient boarding process, managing passenger flow and luggage handling.
• Collaborated with cabin crew to maintain a clean and organized cabin environment during flights.

Managed daily schedules between agents and talent.

Communicated with brands and casting agents regarsing daily operations.

• Listened to, understood and clarified guest concerns and issues.
• Built strong relationships with guest helping to create guests for life.
• Gave guests a warm and sincere greeting and fond farewell while utilizing the guest name.
• Owned and immediately resolved guest problems.
• Provided teamwork and lateral service to insure the guests needs were met.
• Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.
• Created a warm, refined and relaxed environment for the guest.
• Received frequent guests compliments for going above and beyond creating memorable experiences.

• Supervised daily operations, ensuring timely service and customer satisfaction.
• Trained staff on food safety regulations and best practices for beverage preparation.
• Coordinated inventory management, minimizing waste and optimizing stock levels.
• Implemented new training programs, enhancing team performance and efficiency.

• Listened to, understood and clarified guest concerns and issues.
• Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.  
• Described menu items, special offerings and appropriately identified wine pairings.
• Ensured that customers had an excellent dining experience, prompting them to return and recommend other customers.
• Maintained complete knowledge of restaurant menu, including daily specials.
• High volume cocktail and restaurant environment.
• Ensured all food was prepared on-time and according to specifications.  
• Up-sold alcoholic beverages, appetizers and desserts.

• High volume cocktail and fine dining environment.
• Bottle service for special events and weekend promotions.
• Assisted with set up, break down and service of all large parties and events.
• Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.  
• Built strong relationships with guests. 
• Utlized the guest name throughout all interactions with a emphasis on guest engagement.
  

• High Volume cocktail and pool server.
• Promoted, Implemented and worked special events at the resort including Wine Down, Weekly Pool Specials and  Pool Events.
• Promoted items on beverage lists and restaurant specials.
• Listened to, understood and clarified guest concerns and issues.
• Described menu items, special offerings and appropriately identified wine pairings.
• Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Executed quality assurance practices to ensure positive customer dining experiences.
   

• Cultivated and strengthened lasting client relationships.
• Managed all merchandising, replenishment and inventory decisions to drive growth.
• Maintained records related to sales, returns and inventory availability.
• Managed customer cash and credit card transactions using company point of sale system.
• Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores. 
• Developed positive customer relationships through friendly greetings and excellent service.
• Educated customers on different products and product care.

• Ensured superior service and efficiency at all times.
• Communicated with guests to record orders and assess needs.
• Assisted with bartending duties during high-volume shifts.
• Reviewed identification in adherence with state and federal laws for serving alcohol.
• Served alcoholic and non-alcoholic beverages in a pool bar environment.
• Anticipated guest needs and provided exceptional service.
• Maintained accuracy and efficiency when processing sales transactions.
• High Volume Pool Service Environment.

• High Volume Pool Server in a upscale resort environment.
• Assisted customers with carry-out service.
• Verified cash drawer against the day’s receipts.
• Resolved guest complaints quickly and efficiently.
• Attended to new tables promptly to answer first questions and take drink orders.
• Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
• Promoted items on beverage lists and restaurant specials.
• Maintained complete knowledge of restaurant menu, including daily specials.

• Tracked food production levels, meal counts and supply costs.
• Upheld standards of cleanliness, food handling and safety.
• Reviewed and approved employee schedules and timesheets.
• Updated daily logs, computer tracking systems and other relevant documentation.
• Verified cash drawer against the day’s receipts.
• Processed credit cards, checks, gift cards and coupons.
• Managed bar inventory, restocked supplies and placed orders.
• Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.

• Maintained accuracy and efficiency when processing sales transactions.
• Communicated with guests to record orders and assess needs.
• Assisted with bartending duties during high-volume shifts.
• Ensured superior service and efficiency at all times.
• Served alcoholic and non-alcoholic beverages in a bar environment.
• Anticipated guest needs and provided proactive service.
• High Volume Cocktail Sales in a resort environment.