Ava Pumphret
Winthrop,MA
Summary
Detail-oriented Hospitality Management student with expertise in luxury guest service, hotel front desk operations, and high-volume restaurant settings. Delivers personalized service, manages reservations, and supports executive-level operations. CPR/AED certified and equipped with strong organizational skills and professionalism, ideal for VIP and investor engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess | Server | Front Desk Attendant
Winthrop Arms Hotel & Restaurant
Winthrop, MA
2022.10 - 2025.08
- Managed dining and hotel reservations, waitlists, and room bookings, ensuring seamless guest experiences.
- Delivered personalized guest service in both restaurant and boutique hotel settings.
- Conducted hotel check-ins and check-outs while maintaining a polished and professional guest experience.
- Assisted with guest inquiries and special requests, effectively resolving service recovery situations.
- Coordinated with housekeeping to uphold high quality and presentation standards for guest rooms.
- Handled cash and POS transactions responsibly in a fast-paced environment.
Sales Associate
Opal & Oak Boutique
2024.01 - 2024.04
- Cultivated strong customer relationships through tailored recommendations.
- Delivered personalized styling and attentive service to enhance client experience.
- Assisted in visual merchandising to elevate high-end retail presentation.
- Processed transactions and maintained inventory accuracy.
Waterfront Lifeguard
Department of Conservation and Recreation (DCR)
2023.06 - 2023.08
- Exercised sound judgment in emergency response, effectively managing risk and ensuring patron safety.
- Administered first aid and CPR during emergencies.
- Maintained calm authority and professionalism during high-pressure situations, enhancing team response effectiveness.
- Supervised large groups, ensuring safety and compliance in high-responsibility public waterfront environment.
Camp Counselor
Winthrop Parks & Recreation
2021.06 - 2021.08
- Exhibited leadership and conflict resolution skills to foster a positive camp environment.
- Led structured programming while ensuring safety and engagement.
- Facilitated professional communication with parents and supervisors to keep them informed and engaged.
Education
Bachelor of Science - Hospitality Management
University of South Carolina
05.2027
Skills
- Front desk systems
- VIP guest service
- Customer relationship management
- Event coordination
- Time management
- Conflict resolution
- Team collaboration
- Professional communication
- Discretion and confidentiality
Certification
- American Red Cross Lifeguarding Certification
- CPR/AED for the Professional Rescuer
- First Aid & Waterfront Lifeguarding Certified
Timeline
Sales Associate
Opal & Oak Boutique
2024.01 - 2024.04
Waterfront Lifeguard
Department of Conservation and Recreation (DCR)
2023.06 - 2023.08
Hostess | Server | Front Desk Attendant
Winthrop Arms Hotel & Restaurant
2022.10 - 2025.08
Camp Counselor
Winthrop Parks & Recreation
2021.06 - 2021.08
Bachelor of Science - Hospitality Management
University of South Carolina