Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Quote
Timeline
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Paul "Richie" Thompson

Point Pleasant,WV

Summary

I uphold in leading customer service results and employee relations.

Overview

12
12
years of professional experience

Work History

Department Specialist

Rural King
Gallipolis, OH
08.2022 - 09.2023
  • Engaged customers with proper greetings and by asking decisive questions that would best explain what each needed.
  • Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Participated in training events, which boosted knowledge of new trends, competition and methods promoting brand loyalty.

Manager

Tractor Supply Company
Hurricane, WV
03.2018 - 06.2022
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Held highest customer service metrics for entire district.
  • Managed store under a million dollar remodel and greenhouse fusion project.
  • Recruited and hired qualified candidates to fill open positions.

Assistant Manager

Tractor Supply
Hurricane , WV
12.2015 - 03.2018
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.

Team Leader Manager

Tractor Supply Company
Gallipolis, OH
02.2012 - 12.2015
  • Fostered positive employee relationships through communication, training and development coaching.
  • Solved problems, handled escalated issues and mitigated risks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Drove staff performance by creating incentives and positive work atmosphere.

Education

Associate of Science - Animal Science

West Virginia University
Morgantown, WV
05.2011

Skills

  • Staff Development
  • Sales Techniques
  • Project Management
  • Problem Resolution
  • Customer Service
  • Managing Operations and Efficiency
  • Recruitment and Hiring
  • Inventory oversight
  • Team Building
  • Training and mentoring

Accomplishments

  • Top Customer service manager 2021
  • Led team to achieve record sales from a 5 million dollar store to a 7.5 million dollar store, earning recognition from upper management and financial reward.
  • Lead district in customer overall satisfaction score of 82%.

Affiliations

  • Top service manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Price is what you pay. Value is what you get.
Warren Buffett

Timeline

Department Specialist

Rural King
08.2022 - 09.2023

Manager

Tractor Supply Company
03.2018 - 06.2022

Assistant Manager

Tractor Supply
12.2015 - 03.2018

Team Leader Manager

Tractor Supply Company
02.2012 - 12.2015

Associate of Science - Animal Science

West Virginia University

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Paul "Richie" Thompson