Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Preference
Timeline

Paul "Richie" Thompson

Manager
Point Pleasant,WV

Summary

I uphold in leading customer service results and employee relations. Talented Department Specialist goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

12
12
years of professional experience

Work History

Department Specialist

Rural King
Gallipolis, OH
08.2022 - 09.2023
  • Engaged customers with proper greetings and by asking decisive questions that would best explain what each needed.
  • Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Participated in training events, which boosted knowledge of new trends, competition and methods promoting brand loyalty.

Manager

Tractor Supply Company
Hurricane, WV
03.2018 - 06.2022
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Held highest customer service metrics for entire district.
  • Managed store under a million dollar remodel and greenhouse fusion project.
  • Recruited and hired qualified candidates to fill open positions.

Assistant Manager

Tractor Supply
Hurricane , WV
12.2015 - 03.2018
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.

Team Leader Manager

Tractor Supply Company
Gallipolis, OH
02.2012 - 12.2015
  • Fostered positive employee relationships through communication, training and development coaching.
  • Solved problems, handled escalated issues and mitigated risks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Drove staff performance by creating incentives and positive work atmosphere.

Education

Associate of Science - Animal Science

West Virginia University, Morgantown, WV
05.2011

Skills

  • Staff Development
  • Sales Techniques
  • Project Management
  • Problem Resolution
  • Customer Service
  • Managing Operations and Efficiency
  • Recruitment and Hiring

Accomplishments

  • Top Customer service manager 2021
  • Led team to achieve record sales from a 5 million dollar store to a 7.5 million dollar store, earning recognition from upper management and financial reward.
  • Lead district in customer overall satisfaction score of 82%.

Affiliations

  • Top service manager

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hoursHealthcare benefitsPaid sick leaveCareer advancementWork-life balanceCompany Culture

Timeline

Department Specialist - Rural King
08.2022 - 09.2023
Manager - Tractor Supply Company
03.2018 - 06.2022
Assistant Manager - Tractor Supply
12.2015 - 03.2018
Team Leader Manager - Tractor Supply Company
02.2012 - 12.2015
West Virginia University - Associate of Science, Animal Science

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Paul "Richie" Thompson Manager