Paul W. Cooper

· Over 3.5 years experience in the Apparel and Promotional Goods industry working from a client sales and relationship development perspective.

· Highest production of apparel sales in the company for 2023, 2024 & 2025.

· Extensive experience in managing a current client book of business with an emphasis of maintaining and developing the relationships for consistent business growth.

· Currently managing 172 customer accounts with a highly concentrated communication effort on the top 20%. Consistent high touch communication with these clients.

· My client base is multitude of diversified industries including Manufacturing, Automotive, Education, Culinary, Healthcare and Transportation including Airports and public transport.

· Extensive experience in outside sales calling for new business development and new client relationships. Major efforts on consistent territory calling with routine follow up managed by customer database.

· Goal driven for setting up a number of appointments for new potential clients as well as setting up routine appointments for existing clients.

· Preparing for appointments with an intense focus on listening to customers' wishes or needs and asking solution based questions.

· Experience in delivering presentations and product demonstrations on different apparel lines. Including workwear, outerwear, corporate and business attire.

· Strong product knowledge background on apparel lines. Able answer customer inquiries on product features and benefits as well as services offered.

· Experience in Project management for large corporation events including year long company anniversary, employee appreciation and end of year celebrations.

· Developed relationships with outside vendors to in order to collaborate on large projects to ensure the timely delivery.

· Focused on inside partners communication for successful completion of order and projects.

· I have a high standard for anything that is being completed for my clients to be on time, correct and of high quality. I pay attention to the clients details and have an expectation for things to completed with that same level of integrity.

· Experience in pricing contract negotiations that is focused on maximizing profits or potential profits. I have negotiated prices for large projects for many clients which includes vendor price negotiations.

· Experience in developing and building custom webstores for clients and large companies to use for purchasing apparel.

· Experience in artwork set up including different file types, thread colors, pantone colors.

· Experience in multiple artwork decoration methods for both apparel and promotions items.

· Experience with Deco Network

· Experience with Antera Platform

• Build a network of referral sources by sales calling and customer development.
• Outsides sales calling on potential referral sources.
• Delivered high levels of customer service to facilitate smooth processes.
• Answered questions and advised customers regarding loans and transactions..
• Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
• Managed pipeline for originated loans through closing and complete required management reports.
• Maintained relationships with existing clients, providing consultation services related to loan origination.
• Communicated effectively with internal departments concerning status updates on pending loans.
• Tracked and managed new leads and followed up on referral business.
• Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
• Developed and implemented creative strategies to originate loans for new customers.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Built referral business by meeting with local financial planning, home builders and real estate professionals.
• Monitored loan process from application through closing to ensure timely completion of all transactions.
• Resolved customer service issues in a prompt manner while maintaining positive working relationships with colleagues.
• Assisted borrowers in selecting appropriate loan products based on their individual needs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Participated in community events to promote brand awareness.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Grew business banking relationships through proactive outreach.
• Established and built customer relationships through targeted outreach and initiatives.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Designed sales and service strategies to improve revenue and retention.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.