Paunise Gustave
MBA Finance, Data Analytics
CHARLOTTE,NC
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Skilled at leveraging data to develop actionable solutions to business challenges and using data mining and visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages such as SQL, Tableau, data analytics, and data visualization.
Overview
6
6
years of professional experience
Work History
Enrollment Management Specialist
FSU Financial Aid Office
Tallahassee, FL
06.2021 - 08.2022
- Established policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to financial information
- Processed financial aid profiles for undergrad and post-grad applications
- Identified individual employees' unique work styles and adapted management methods.
- Developed and implemented student success initiatives to recognize and encourage achievement
Customer Service Associate
FSU Counseling Center
Tallahassee, FL
02.2019 - 06.2021
- Interacted with customers professionally by phone, email, or in person to provide information and direction to desired staff members
- Responded to customer calls and emails to answer questions about products and services.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed and actualized customer service initiatives to decrease wait times.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Coordinated shared Outlook calendar and scheduled meetings and event
Data Entry Specialist
Medical Decision Services
Fort Lauderdale, FL
08.2018 - 12.2018
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed large data projects' workflow scheduling, data entry, and accuracy verification.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved them in database to keep records of essential organizational information.
- Searched, extracted, and interpreted information to determine correct input procedure.
Business Clerk
FSU Center for Global Engagement
Tallahassee, FL
08.2016 - 02.2018
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Delivered expert clerical support by efficiently managing wide range of routine and special requirements
- Sorted and delivered mail and packages to appropriate personnel.
Education
Certificate - Business Analytics
University of North Carolina At Charlotte
Charlotte, NC 05.2023 - 07.2023
MBA - Finance
Nova Southeastern University
Bachelor of Science - Social Sciences, Economics and Geography, Entrepreneurship
Florida State University
Skills
- Ul>
- Business needs analysis
- P>Data analysis
- P>Microsoft Office Suite
- P>Customer targeting
- P>SQL and databases
- P>Pivot tables
- Office Supplies and Inventory
- Administrative Support
- Schedule Management
- Business Process
- Business Operations
- Staff Meetings
- Hire Personnel
- Executive Management Support
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsTeam Building / Company Retreats401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Certificate - Business Analytics
University of North Carolina At Charlotte
05.2023 - 07.2023
Enrollment Management Specialist
FSU Financial Aid Office
06.2021 - 08.2022
Customer Service Associate
FSU Counseling Center
02.2019 - 06.2021
Data Entry Specialist
Medical Decision Services
08.2018 - 12.2018
Business Clerk
FSU Center for Global Engagement
08.2016 - 02.2018
MBA - Finance
Nova Southeastern University
Bachelor of Science - Social Sciences, Economics and Geography, Entrepreneurship
Florida State University
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